Work From Home | earn up to 30k monthly | customer support specialist | wave 2IBEX Global Solutions (Philippines) Inc.

Work From Home | Earn up to 30K monthly | Customer Support Specialist | Wave 2 (For Pooling)
We are conducting an over the phone interview! What are you waiting for? Work from home opportunities are available!
Customer Support Specialist - Web Hosting Account and start ASAP!
Customer Support Specialists need a deep understanding of products and services and demonstrate a strong knowledge of internet and email technology.
Job Responsibilities:
Troubleshoots products as needed in order to deliver stellar customer service.
Demonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.
Consults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolution.
Demonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.
Skills Needed:
Understanding of Internet Technology required, such as using internet browsers, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS Office.
Ability to research and investigate hosting related issues using multiple systems and to provide support to customers.
Ability to deliver an amazing "WOW" customer service experience.
Open to developing your sales skills, closing sales effectively, and overcoming objections.
Ability to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environment.
Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach.
Qualifications:
At least 6 months of customer service and/or sales experience.
At least 6 months of tech support experience in information technology, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS Office.
Completed at least 2 years of any technical or IT-related courses.
With good to excellent english communication skills (speaking and listening)
Amenable to work on shifting schedule and extended hours.
Ability to multi-task multiple systems and navigate the internet quickly and efficiently.
Amenable work in Shaw Boulevard in Mandaluyong City.
Benefits:
HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
Career Development, Growth and Promotion.
Competitive Compensation Package
Recruitment Center:
G/F Shaw IT Center, Nueve De Pebrero cor. Shaw Blvd, Mandaluyong City