windows Desktop Support analyst - quezon city, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Primary Responsibility:
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Big patience and understanding on how the business works in call center environment
Coachable, able to accept constructive criticism and approachable
Ability to daily build rack machine management
Knowledgeable on how to fix Windows OS and Apps and all other related PC issue
Knowledgeable on how to troubleshoot and fix Citrix and VDI issues
Knowledgeable on fixing MAC book issue, including imaging of MAC book
Willing to act as Onsite Second hat support, for Network and Server system issues
Knowledge of:
Windows and office application troubleshooting
Networking
Deployment Tools (mass deployment)
Willing to report onsite 5x a week and willing to help Local IT task responsibilities
Willing to work and to render OT during weekend (RDOT) to cover business ramp up
Willing to work on PH Holiday
Willing to follow US Holiday
Willing to take calls for Level 2 Warm Transfer support, part time or whole shift
Willing to start work late at night between 10pm to 12am onwards
Preferred Qualification:
CCNA, CompTIA
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.
Job Keywords: Windows Desktop Support Analyst, Windows, Desktop Support, IT Support, Remote Support, Tech Support, Quezon City, NCR, National Capital Region
UnitedHealth Group

Quezon City, Metro Manila
Permanent
Full-time