wfm SupervisorTech Mahindra
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 10/12/2025
Deadline: 29/09/2023
WFM SUPERVISOR
Qualifications:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in IT Park,Lahug,Cebu City.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
3 Full-Time position(s) available.
Should have sound knowledge of WFM - Planning, Scheduling, Forecasting, Real-Time Management, Reporting.
Good on communication all round and able to control the flow of conversation to effectively communicate to one and all.
Should have good excel skills and be able to up-skill the team on excel skill sets if required, be hands on with creating reports.
Knowledge of VBA/SQL preferable.
Should have exposure to Aspect/IEX/BP standard WFM tools.
Should be sound in his knowledge of Avaya CMS.
Should be able to think on the feet to make decisions related to steps which would impact business.
Experience:
Should have WFM experience (please refer to the section "Skill Sets") for a minimum of 2 years
Qualifications:
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
At least 3 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in IT Park,Lahug,Cebu City.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
3 Full-Time position(s) available.
Should have sound knowledge of WFM - Planning, Scheduling, Forecasting, Real-Time Management, Reporting.
Good on communication all round and able to control the flow of conversation to effectively communicate to one and all.
Should have good excel skills and be able to up-skill the team on excel skill sets if required, be hands on with creating reports.
Knowledge of VBA/SQL preferable.
Should have exposure to Aspect/IEX/BP standard WFM tools.
Should be sound in his knowledge of Avaya CMS.
Should be able to think on the feet to make decisions related to steps which would impact business.
Experience:
Should have WFM experience (please refer to the section "Skill Sets") for a minimum of 2 years
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Tech Mahindra
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