wfm - Executive / sr. ExecutiveWNS Philippines
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 15/11/2025
Deadline: 28/03/2021
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
Monitor queues/skills real time to ensure key metrics like SL, AHT and abandon targets are met
Ensure schedules are followed and breaks are adhered to
Minimize variations between delivery and plan
Minimize leakages through system downtime, cab delays, tardiness etc.
Prepare and maintain reports showcasing Interval level performance, daily/weekly/monthly performance reports etc.
Ad-hoc reporting of metrics
Perform RCA for any misses and provide insight to all stakeholders
Adjust schedules to meet requirements on a real time basis
Report deviations, Plan vs. Actual and it's implication.
Qualifications
At least 1 year of working experience as a Real Time Analyst/Workforce Analyst in the BPO industry
Completed at least 2 years in college
Candidate must be willing to work in EXXA Bridgetowne site
SmartRecruiters
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
Monitor queues/skills real time to ensure key metrics like SL, AHT and abandon targets are met
Ensure schedules are followed and breaks are adhered to
Minimize variations between delivery and plan
Minimize leakages through system downtime, cab delays, tardiness etc.
Prepare and maintain reports showcasing Interval level performance, daily/weekly/monthly performance reports etc.
Ad-hoc reporting of metrics
Perform RCA for any misses and provide insight to all stakeholders
Adjust schedules to meet requirements on a real time basis
Report deviations, Plan vs. Actual and it's implication.
Qualifications
At least 1 year of working experience as a Real Time Analyst/Workforce Analyst in the BPO industry
Completed at least 2 years in college
Candidate must be willing to work in EXXA Bridgetowne site
SmartRecruiters
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
WNS Philippines
About the company
WNS Philippines jobs
Poblacion, Metro Manila