wfm Assistant ManagerQuess Corporation
Workplace: MetroManila, Manila
Salary: ₱45,000 - 50,000 per month
Work form: Full time
Posting Date: 16/07/2025
Deadline: 16/08/2025
WFM- Assistant Manager
Responsibilities
Essential Duties & Responsibilities
Lead a team of WFM Analyst
Generate long-range and short-term forecast at interval, daily and weekly level.
Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.
Create accurate schedules to balance service goals and staff preferences.
Qualifications:
4 years in Workforce Management in a contact center environment
2 years in Scheduling and Forecasting.
Strong sense of personal stake and urgency.
Ability to foresee, dissect and fix problems using data-driven approach and common sense.
Experience in creating compelling analysis, templates, reports.
Hands on skills in Forecasting and Scheduling.
Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
Ability to work directly with onshore client team with minimum local supervision.
Amenable to work in Mall of Asia Pasay City.
Willing to work on night shift.
Responsibilities
Essential Duties & Responsibilities
Lead a team of WFM Analyst
Generate long-range and short-term forecast at interval, daily and weekly level.
Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.
Create accurate schedules to balance service goals and staff preferences.
Qualifications:
4 years in Workforce Management in a contact center environment
2 years in Scheduling and Forecasting.
Strong sense of personal stake and urgency.
Ability to foresee, dissect and fix problems using data-driven approach and common sense.
Experience in creating compelling analysis, templates, reports.
Hands on skills in Forecasting and Scheduling.
Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
Ability to work directly with onshore client team with minimum local supervision.
Amenable to work in Mall of Asia Pasay City.
Willing to work on night shift.
Submit profile
Quess Corporation
About the company
Quess Corporation jobs
Cebu City, Central Visayas
Position wfm Assistant Manager recruited by the company Quess Corporation at MetroManila, Manila, Joboko automatically collects the salary of ₱45,000 - 50,000 per month, finds more jobs on WFM Assistant Manager or Quess Corporation company in the links above
About the company
Quess Corporation jobs
Cebu City, Central Visayas