vp - alarm monitoring and Operations center managerJPMorgan Chase

Job Description : As manager of the Philippines Alarm Monitoring and Operations Center you will be a key figure within the management framework of the GS Technical Security team and will report directly to the Global Head of Technical Security. You Job Description : As manager of the Philippines Alarm Monitoring and Operations Center you will be a key figure within the management framework of the GS Technical Security team and will report directly to the Global Head of Technical Security. You will be responsible for driving a multi-year strategic initiative to design, build, operationalize, and facilitate management of a team of security and operations professionals who will provide direct support to North America security, technology, and monitoring operations and programs. This is a role for a professional manager who is equally comfortable working with the business, corporate functions, and technology while managing people and process. A wide variety of strengths and capabilities are needed, including: Ability to build relationships with key stakeholders across security, real estate, technology, and local Philippines leadership to cultivate support for the design, build, staffing, and operationalization of a team providing direct support to North America security programs, projects, and operations Within the framework of a strategic work augmentation initiative, your initial responsibility will include oversight and management of corporate alarm monitoring and project management operations Overall responsible for recruitment and selection of resources to support operational demands and ensure correct staffing levels are always maintained Manage all aspects of the 24/7 operations of an Alarm Monitoring Center while simultaneously providing oversight to a team of project managers responsible for multiple programs exceeding $40M+ annually Organizational management including strategic planning, budgeting, project management, process improvements, and reporting for key stakeholders Support senior management by identifying risks and ensuring the smooth continuance of business functions and integrations with other technical security platforms across the enterprise Lead working groups to address technical security operations, strategies, risks, and product support as needed Carry out on site training for all staff, to include new member training, new systems training, and refresher training Act as a Thought Leader to drive problem solving and identify business solutions Qualifications Previous management experience in a similar role required Excellent communication (both written and oral) and organisational skills Extensive knowledge of controls (physical, logical) to include experience working in a highly regulated environment Working knowledge of physical security technologies and devices such as access control and video Working knowledge of IT infrastructure and network architecture and design preferred Strong Project Management skills required knowledge of JPMC tools and processes strongly preferred Experience implementing technology solutions and related workflows strongly preferred Ability to communicate technology and security concepts to a broad range of technical and non-technical staff, to include the ability to articulate the value of physical security controls in a corporate environment Intelligent,articulate, and persuasive leader who can serve as a senior leader within the technical security team Strong critical thinking and problem-solving skills Ability to prioritise workloads within a busy, changing environment and meet tight deadlines
Monster

Manila City, Metro Manila
Permanent
Full-time