voice repair TechnicianAirespring
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 04/11/2023
Deadline: 08/07/2022
Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description
An opportunity has arisen within the Voice Support Team at Airespring. We are looking for a NOC Engineer to join our dynamic team who perform certain day-to-day tasks of our Voice platforms 24/7 including fist line support of Sansay SBC's . You will monitor emails, Skype, automated alerts and take Tier 1 and Tier 2 calls for customer issues. Perform triage and analysis, resolving issues, and escalate to technical and managerial resources as needed.
Must be able to become a subject matter expert (SME) on the voice SBCs.
You will be the customer's POC throughout the life of the case for Voice and LD services. Acting as the service engineer on assigned open tickets and working in collaboration with technical support staff, management, and logistics to resolve customer affecting technical issues in a timely fashion to maintain maximum customer satisfaction.
A general knowledge of the full scope of Airespring services would be helpful: Network, internet, security and. We expect this person to understand how Voice and LD fits in the complete service offering.
Qualifications
Must be proficient in working with VoIP SBC's
Minimum 6 months of experience working on VOIP technology - troubleshooting, application support, product support
Broad knowledge in telephony systems - prefer training certifications
Must be experienced in working with (Voip) Solutions, Voice over Internet Protocol Session Initiation Protocol (SIP).
NOC Operations is a 7 x 24 operation and off hours support may be required
Must be experienced in Microsoft suite of products (i.e., Exchange, Excel, Word, PowerPoint, SharePoint, Skype and Teams, etc.)
Use of VPN
Basic knowledge of databases, SQL - enough to query data from standard pre-build updating routing
Basic Networking Skills: IP addressing, routers and Firewalls and use of WireShark
Working knowledge of SBCs (Sansay) is a plus
Previous NOC and troubleshooting experience are a plus
Good English communication skills, both verbal and written, to enable interaction with a global customer base.
Key responsibilities:
Provide support for the Voice network Appliances, Sansay SBC and related equipment
The NOC Engineer will use multiple processes and skills to plan, provide, and ensure continuous service availability
Monitor Voice and Fraud Reports as required
All break/fix tickets/requests are completed in timely manner
Additional Information
WHAT THIS COMPANY OFFERS YOU:
Highly motivated and dedicated team
Medical Benefits
Vision
Dental
Generous Paid Time-Off Plan
Airespring
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description
An opportunity has arisen within the Voice Support Team at Airespring. We are looking for a NOC Engineer to join our dynamic team who perform certain day-to-day tasks of our Voice platforms 24/7 including fist line support of Sansay SBC's . You will monitor emails, Skype, automated alerts and take Tier 1 and Tier 2 calls for customer issues. Perform triage and analysis, resolving issues, and escalate to technical and managerial resources as needed.
Must be able to become a subject matter expert (SME) on the voice SBCs.
You will be the customer's POC throughout the life of the case for Voice and LD services. Acting as the service engineer on assigned open tickets and working in collaboration with technical support staff, management, and logistics to resolve customer affecting technical issues in a timely fashion to maintain maximum customer satisfaction.
A general knowledge of the full scope of Airespring services would be helpful: Network, internet, security and. We expect this person to understand how Voice and LD fits in the complete service offering.
Qualifications
Must be proficient in working with VoIP SBC's
Minimum 6 months of experience working on VOIP technology - troubleshooting, application support, product support
Broad knowledge in telephony systems - prefer training certifications
Must be experienced in working with (Voip) Solutions, Voice over Internet Protocol Session Initiation Protocol (SIP).
NOC Operations is a 7 x 24 operation and off hours support may be required
Must be experienced in Microsoft suite of products (i.e., Exchange, Excel, Word, PowerPoint, SharePoint, Skype and Teams, etc.)
Use of VPN
Basic knowledge of databases, SQL - enough to query data from standard pre-build updating routing
Basic Networking Skills: IP addressing, routers and Firewalls and use of WireShark
Working knowledge of SBCs (Sansay) is a plus
Previous NOC and troubleshooting experience are a plus
Good English communication skills, both verbal and written, to enable interaction with a global customer base.
Key responsibilities:
Provide support for the Voice network Appliances, Sansay SBC and related equipment
The NOC Engineer will use multiple processes and skills to plan, provide, and ensure continuous service availability
Monitor Voice and Fraud Reports as required
All break/fix tickets/requests are completed in timely manner
Additional Information
WHAT THIS COMPANY OFFERS YOU:
Highly motivated and dedicated team
Medical Benefits
Vision
Dental
Generous Paid Time-Off Plan
Airespring
Other Info
Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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About the company
Airespring jobs
Pasig City, Metro Manila
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About the company
Airespring jobs
Pasig City, Metro Manila