virtual ReceptionistCLEAR Corporate Solutions

CLEAR Corporate is looking for an outstanding Virtual Receptionist with a clear and neutral accent. Someone who is self-motivated, work-dedicated, flexible and organized.
Role
The Virtual Receptionist provides admin support to the team and is primarily in-charge of implementing an effective phone call system, such as taking the phone calls from existing patients to make or change an appointment, diverting calls, etc. The receptionist is also involved in the documentation procedure and other admin tasks in both clinics of the client.
Opportunites
Our passionate Virtual Assistants/Receptionists help our clients drive their businesses forward by enabling them to focus on the important items.
Daily duties include:
Handling all phone calls effectively with politeness and in professional manner, and follow the proper procedure when requested to divert the call
Triaging new patient referrals and schedule appointments for them
Managing incoming (virtual) faxes from the clinic's inbox and import them into the appropriate patient's file, then forward to the relevant doctor
Performing admin tasks such as reports, documentations and updating of patients' records
Providing support and assistance to the client's onsite team with back-office work as required
Contributing to the team effort
Performing other duties as requested by the client or assigned by the management.
Excellent English communication skills both written and verbal with a neutral accent
Minimum 2 years of related work experience in a BPO setting
At least 1-year call handling experience
Exposure with Australian accounts
Proficient in Office 365, Microsoft Office applications, especially Outlook
Fit to work status upon completion of Pre-Employment Medical Exam with drug test
Essential Attributes
Reliable and with the ability to maintain a realistic balance among multiple priorities and competing demands
Strong work ethic, with respect for confidentiality and the sensitivity of information
Excellent call handling skills with a high level of professionalism and keen to detail
Technically proficient, fast learner and highly trainable
Ability to multi-task effectively and exercise flexibility, initiative, good judgment and discretion
Ability to work with minimum supervision and harmoniously cooperate with offshore teammate
Currently, we are on a Work from Home (WFH) setup until further notice due to the pandemic. Our office is located in Makati City.
Minimum IT requirement is at least 10 mbps internet speed, preferably on a postpaid plan.
CLEAR may provide the PC set for NCR or near NCR-residing employees. If you opt to use your own equipment, below is the minimum requirement:
Windows 10 Pro OS
4 GB (for 64-bit) RAM
500 GB Hard Disk
720p resolution Webcam
Noise-canceling Headset
To progress with your application, you shall be required to submit via email a video or an audio recording (maximum 2-minutes long) for screening purposes. We shall determine if you qualify for this role based on the submitted video/audio.
Paid Vacation Leave
Paid Sick Leave
Work from Home
Medical / Health Insurance
Life Insurance
Other:
Attendance Incentive
Internet Expense Subsidy
Associate / Supervisor Administration and Coordination Business Process Outsourcing 2 openings Bachelor's degree graduate
Everything we do is Better for Business - better for our clients, for our staff and for CLEAR.We offer great staff the opportunity to work with great clients on dedicated offshore staffing teams and specialist services.If you are smart, competitive, empathetic and have an insatiable desire to learn, you'll fit right in.You'll be working directly with your client, helping them deliver great outcomes to their clients, in an environment where you can deploy your skills and experience and develop even more as a professional.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time