virtual Receptionist - with 3 years of related experienceShore 360

Description
Job Overview
We are in need of a Virtual Receptionist in delivering exceptional customer service assistance. This role entails answering calls and filtering them accordingly, connect callers to the right people, and addressing the client's questions and needs.
Roles and Responsibilities
- Provide an overall welcoming environment to clients
- Perform general customer service to a large number of calls
- Direct client calls to the right person/people of interest
- Keep detailed and accurate records of client calls or requests and of calls received
- Receive emails; sort and distribute incoming mail
- Maintains security and telecommunications system
- Supports continuity among work operations by documenting and communicating actions, irregularities, and continuing needs
- Perform ad hoc administrative duties as needed
Required Experience
- At least 3 years experience in BPO
- 3-5 years customer service experience
A Successful Candidate must have
- Excellent communication skills (verbal and written)
- Excellent attention to detail
- Proficiency with MS Office
- The ability to work on a fixed night shift schedule
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

₱ 33,000.00 monthly ·  Pampanga, Central Luzon ·  3 minutes ago