When you join Yempo, you'll receive the following fantastic benefits:
Highly competitive salary - paid weekly!
HMO enrollment on commencement
Additional HMO dependents are added each year of service
20 vacation days per year; 7 sick days
Annual performance bonus and incentives
Annual salary reviews and increases
Free cooked rice, snacks and hot drinks
Company polo shirts provided
Fantastic bright and cheerful open-plan work environment
Prestigious clients and highly professional and friendly co-workers
In this position, you will be assigned to our Australian-based client. They are a Xero Advisor Certified Practice, and they provide high-quality financial management services to small. Medium and large organizations, supporting them to operate, report and plan effectively.
As a Virtual Assistant, you will be responsible for maintaining the company's systems, processes, and operations to ensure the delivery of services is efficient and effective.
You will work with the CEO and the Practice Manager to maintain administrative, financial, and business systems workflows.
As a Virtual Assistant, you will drive the client service delivery by managing the day-to-day business operations, including:
Coordination of the business applications, including document management, ticketing, contracting, time sheeting, scheduling, and client training materials.
Control of the team access to the business applications as well as setting up and training new team members.
Research, testing, implementation, and training for the continuous business improvement applications.
Providing help desk support to the team in ICT/phone/resource systems and applications.
Liaison with the external office management and other contractors.
Coordinating office, internal and external events, workshops, etc
Work with the Practice Manager (PM) and relevant staff to ensure services are compliant, consistent, and efficient so that an excellent level of service to clients is provided
In collaboration with PM schedule and maintain a logical and achievable daily schedule to meet annual, quarterly, monthly, and weekly deadlines for client deliverables
Monitor availability and conflict of resources and reschedule as necessary and follow up on incomplete and problematic jobs to ensure client satisfaction
Maintain up-to-date knowledge of current and emerging practice and time management tools and lead the development and implementation of innovative solutions in the practice, in consultation with PM and CEO
Be the first point of call for help-desk support to the team in ICT systems and other business applications
Upload *.aba files to the bank and communicate to the client
Participate in supervision, team meetings, and staff planning days
Coordinate external contractors, internal and external events
Assist with recruitment, selection, induction, training, and follow-up of new staff
Performing other duties as required
At least 2 years of relevant experience
Experience in business administration and/or ability to identify business admin needs, recommend improvements and maintain systems
Demonstrated skills and experience in computerized scheduling, coordinating workflow and/or resource management
Advanced computer skills and ability to work in a cross-platform environment
High level organizational skills & demonstrated 'eye' for detail
Excellent analytical and problem-solving skills
Ability to work effectively under pressure
Strong relationship management skills
Ability to multitask effectively
Demonstrated resourcefulness and initiative
Self-motivated with demonstrated ability to work well independently with limited direction from others
Knowledge or experience with any of this software:
Freshdesk - ticketing system
Jetpack - workflow management software
Practice Ignition - client contracting software
₱40,000-45,000 per month
STAFF DOMAIN INC.
Sun Life Financial
Fingerprint For Success
My Virtual Mate
Staff Outsource Solutions
Virtual Staff 365