Vice President of Operations - Cebu SiteV-call Center Link (vcclink), Inc.
Workplace: Cebu
Salary: ₱ 230,000.00 monthly
Work form: Full time
Posting Date: 08/11/2025
Deadline: 30/10/2020
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Description
• Accountable for operational leadership with a specific focus on delivery of dispute and chargeback support processes.
• Collaborate with senior leadership in setting and driving organizational vision and operational strategy.
• Provide day-to-day leadership and management to a service organization that aligns to the mission and core values of the company.
• Manage overall operational and compliance performance to meet or exceed defined metrics.
• Proactively maintain regular engagement with key client contacts
• Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures.
• Responsible for the development of the operational talent pool by optimizing the skills of the existing team and in partnership with our internal teams attracting the very best external talent. Establish succession planning and employee recognition to ensure key roles are filled and individual talent is recognized.
• Manage teams to support goals of efficient and effective processes that produce compliant and error free processing.
• Ensure policies, procedures, rules, laws, and regulatory expectations are aligned with the activities of the teams.
• Prepare and present business reports.
• Continuous identification and implementation of operational best practice through interaction with the wider team that improve the customer experience, employee satisfaction and company performance.
• Manage and develop the operational client relationships by conducting operational client review meetings and day to day operational liaison within key workstream.
Qualifications:
• MUST be on a VP position currently
• Handled no less than 3000 FTEs
• Handled multiple LOBs - Telco, Healthcare, Finance, Healthcare and Travel
• Work Site: Cebu
• Schedule: Nightshift
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 15
Availability for travel: Yes
Availability for change of residence: No
• Accountable for operational leadership with a specific focus on delivery of dispute and chargeback support processes.
• Collaborate with senior leadership in setting and driving organizational vision and operational strategy.
• Provide day-to-day leadership and management to a service organization that aligns to the mission and core values of the company.
• Manage overall operational and compliance performance to meet or exceed defined metrics.
• Proactively maintain regular engagement with key client contacts
• Ensure delivery of Client KPIs including day to day service levels, customer experience, quality measures and compliance measures.
• Responsible for the development of the operational talent pool by optimizing the skills of the existing team and in partnership with our internal teams attracting the very best external talent. Establish succession planning and employee recognition to ensure key roles are filled and individual talent is recognized.
• Manage teams to support goals of efficient and effective processes that produce compliant and error free processing.
• Ensure policies, procedures, rules, laws, and regulatory expectations are aligned with the activities of the teams.
• Prepare and present business reports.
• Continuous identification and implementation of operational best practice through interaction with the wider team that improve the customer experience, employee satisfaction and company performance.
• Manage and develop the operational client relationships by conducting operational client review meetings and day to day operational liaison within key workstream.
Qualifications:
• MUST be on a VP position currently
• Handled no less than 3000 FTEs
• Handled multiple LOBs - Telco, Healthcare, Finance, Healthcare and Travel
• Work Site: Cebu
• Schedule: Nightshift
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 15
Availability for travel: Yes
Availability for change of residence: No
Other Info
₱ 230,000.00 monthly · Cebu, Central Visayas · 30 September (updated)
Work type
Full Time
Work type
Full Time
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V-call Center Link (vcclink), Inc.
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila
Position Vice President of Operations - Cebu Site recruited by the company V-call Center Link (vcclink), Inc. at Cebu, Cebu, Joboko automatically collects the salary of ₱ 230,000.00 monthly, finds more jobs on Vice President of Operations - Cebu Site or V-call Center Link (vcclink), Inc. company in the links above
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila