vdi AdministratorCitco
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 24/01/2026
Deadline: 11/03/2022
Description
VDI Administrator
Makati, Philippines
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visit
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
The VDI Administrator will provide VDI administration as well as support and infrastructure expertise for systems globally. Transition end users to a Virtual Desktop Infrastructure (VDI) environment. Leverage experience with VDI and application virtualization in implementing VDI in a Windows 10 desktop environment. The VDI Administrator will be responsible for ensuring that systems are functioning properly, within the design and security specifications established by IT and that all applicable policies, processes, and procedures are properly communicated and followed. The VDI Administrator will also be responsible for evaluating new technologies and participating in proof of concepts and working with the wider IT team to ensure project deadlines are met.
This position reports to the Global VDI Manager and is a key position within the Infrastructure Services (IS) group which is responsible for providing technical support to Citco business groups
Support our VDI installations, where necessary providing level 2 and level 3 support to our operations teams (End users)
Assist with the migration of staff from physical to virtual desktops in Microsoft Azure on VMware Horizon Cloud.
Lead exercises to troubleshoot and optimize our VDI environments
Coordinate the input of service providers and partners to ensure delivery and support of key systems
Partner with applications, platform, infrastructure and applications teams to design and build environments to best deliver our business functionality across the company
At all times maintain the compliant status of our systems - ensuring the maintenance of the qualified state of all appropriate systems and compliant practices throughout the applications portfolio
Liaise and partner extensively with the various support functions in the successful transition of developed solutions into BAU running mode
Strong partnership with Wintel admin team as VDI sits on the wintel infrastructure
Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document incidents and requests in the Service Desk ticketing system.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
About You:
The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.
Experience working in a VMware environment.
Must have 1 - 3 years of experience supporting the VDI infrastructure in a customer focussed or client centric environment
Experience with VMware desktop and application virtualization in support of shared service and virtualized desktop solutions
Experience with virtual imaging, packaging and automated software distribution tools and qualities.
Assisting in VDI rollouts
Experience with VMWare horizon view (6/7) & thin client/VDI laptop hardware configuration
Desired - experience with VMware DEM, App Volumes 2.x and 4.x , HP Device Manager, VMware Horizon Cloud
Proactive, enthusiastic and ambitious
Good team worker
Excellent problem solving skills
Excellent customer service skills
Excellent verbal and written communication skills
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Citco
VDI Administrator
Makati, Philippines
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visit
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
The VDI Administrator will provide VDI administration as well as support and infrastructure expertise for systems globally. Transition end users to a Virtual Desktop Infrastructure (VDI) environment. Leverage experience with VDI and application virtualization in implementing VDI in a Windows 10 desktop environment. The VDI Administrator will be responsible for ensuring that systems are functioning properly, within the design and security specifications established by IT and that all applicable policies, processes, and procedures are properly communicated and followed. The VDI Administrator will also be responsible for evaluating new technologies and participating in proof of concepts and working with the wider IT team to ensure project deadlines are met.
This position reports to the Global VDI Manager and is a key position within the Infrastructure Services (IS) group which is responsible for providing technical support to Citco business groups
Support our VDI installations, where necessary providing level 2 and level 3 support to our operations teams (End users)
Assist with the migration of staff from physical to virtual desktops in Microsoft Azure on VMware Horizon Cloud.
Lead exercises to troubleshoot and optimize our VDI environments
Coordinate the input of service providers and partners to ensure delivery and support of key systems
Partner with applications, platform, infrastructure and applications teams to design and build environments to best deliver our business functionality across the company
At all times maintain the compliant status of our systems - ensuring the maintenance of the qualified state of all appropriate systems and compliant practices throughout the applications portfolio
Liaise and partner extensively with the various support functions in the successful transition of developed solutions into BAU running mode
Strong partnership with Wintel admin team as VDI sits on the wintel infrastructure
Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document incidents and requests in the Service Desk ticketing system.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
About You:
The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.
Experience working in a VMware environment.
Must have 1 - 3 years of experience supporting the VDI infrastructure in a customer focussed or client centric environment
Experience with VMware desktop and application virtualization in support of shared service and virtualized desktop solutions
Experience with virtual imaging, packaging and automated software distribution tools and qualities.
Assisting in VDI rollouts
Experience with VMWare horizon view (6/7) & thin client/VDI laptop hardware configuration
Desired - experience with VMware DEM, App Volumes 2.x and 4.x , HP Device Manager, VMware Horizon Cloud
Proactive, enthusiastic and ambitious
Good team worker
Excellent problem solving skills
Excellent customer service skills
Excellent verbal and written communication skills
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Citco
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Citco
About the company
Citco jobs
Makati City, Metro Manila
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