valuer services CoordinatorLaSalle Investment Management

Job Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Accountabilities
EMPLOYING THE BEST PEOPLE
Provide advice and assistance to other VAST Members as requested, and escalate any identified risks to the VAST Manager for Operations or the VAST Lead.
Provide a higher level of administrative support and assistance to facilitate a smooth valuation process to all Valuers as required.
PROVIDING SUPERIOR CLIENT SERVICE
Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service.
Appropriately and correctly uses all internal systems, processes and policies.
All work is completed to required standards ensuring accurate and compliance with any relevant industry and client requirements.
At all times ensures a client first attitude is displayed when undertaking the role, including provision of high quality service to internal and external client
Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner.
Phone contact person to arrange and confirm booking of the valuation appointment as required
Ongoing monitoring and management of all internal valuation systems through the entire workflow lifecycle.
Accurately update job status on TOTOM.
Accurately update job status on all online systems i.e. VMS/Valex/Valocity
DEVELOPMENT AND INNOVATION
Attend all VAST meetings, actively contributing ideas and suggestions for continuous improvements in processes and systems.
Identify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staff.
Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs.
OTHER
Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time.
Conduct all activities in accordance with the Company's Quality management system.
Qualifications and Special Requirements
Tertiary qualifications in valuation or a property related discipline.
Intermediate skills in MS Outlook, MS Windows and Internet.
Intermediate to advanced skills in Price Finder, SAI Global, Valuation Exchange and TOTOM.
Key Performance Indicators
Knowledge
Demonstrated knowledge of office work processes and experience in following these.
Knowledge of professional standards and expectations in an office environment.
Practical knowledge of customer service standards and experience in a service driven environment.
Knowledge of and prior experience in meeting client SLAs and individual and team KPIs.
Skills
Demonstrated time management skills, with proven ability to deliver results within deadline.
Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients.
High computer literacy skills, including the ability to effectively and accurately use (or the ability to quickly learn to use):
Microsoft Office programs (Word, Outlook)
TOTOM System
Client online systems (Valuation Exchange, and Valocity)
Industrial Programs (RP Data, Pricefinder, Landgate, SAI Global, PDS Live)
Abilities
Ability to manage own time and workflow effectively to meet/exceed turn around times and deadlines.
Ability to deal with challenging KPIs and factors outside own control.
Ability to work within a busy open plan office environment, and continue to focus on work despite interruptions.
Ability to work with attention to detail and high degree of accuracy
Ability to respond to urgent requests in a calm and professional manner.
Ability to work with Team Leader to improve efficiency of individual and team work processes and approaches.
Key Performance Indicators
Work Productivity
Particular Queue are actioned within 2 hours of receipt
All contact (emails, phone calls, MS Teams, LIXI, client system notifications, etc) for specific property requests are recorded within each corresponding property's job history within Totom - 100% compliant
All valuation files are updated daily on various systems with current action and delay notifications. Notes to be accurate and contain full and relevant action taken and next steps required.
Monitor client systems and provide meaningful communication on valuation requests.
All daily work received, has been processed with relevant updates.
Team Focus
Feedback from your assigned Manager and the wider Risk team is positive.
Feedback from Valuers, other staff within our department and the greater JLL community is positive.
Demonstrate forethought to provide assistance to others during quieter workflow periods.
Quality and Compliance
All valuation jobs are booked in with in the JLL preferred booking timeframes
All valuation jobs are charged the correct fee as per the current client fee schedules or as quoted.
All valuation jobs have the correct service type requested within the online platforms
Work with State Managers to ensure all valuation jobs are assigned to the Valuer with the correct qualifications, location and/or skills.
Work allocated to a valuer is fully completed and meets internal requirement as well external industry standards
All workplace incidents, hazards, risks and opportunities for improvement are appropriately reported.
Growth of the company
Identifies areas where service quality can be improved and actively participates in initiatives to deliver improvements
Conveys any identified opportunities for new business to Manager and participates in establishing and maintaining client relationships were required.
Location:
-Taguig, Philippines
Job Tags:
JBS
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communitiesSEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit.
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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you maycontact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page I want to work for JLL.