User access specialistGlobal Payments

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.
What Part Will You Play?
Maintains the functionality and efficiency of computer and user objects in an active directory while maintaining correct Organizational Units (OU). Assists in the maintenance of Group Policy for Edge of Network Endpoints and Operating Systems. Unlocks team member accounts, as needed.
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation, as needed. Creates and maintains image(s) for hardware set-up, as assigned. Ensures Thin Client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc. Begins to troubleshoot complex connectivity issues.
Assists with the design and implementation of robust and scalable solutions to establish and maintain desktop hardware and software. Helps design desktop support strategies that take into account office bound and remote user base using both manual procedures and desktop tools.
Responds to complex technical issues surrounding desktop/laptop hardware (e.g. responsible for scheduling and getting bad equipment fixed/replaced through the vendor) and Microsoft Operating Systems and/or installed software (e.g. troubleshoots encryption software issues and troubleshoots and fixes vulnerabilities identified by information security, software vendors or operations risk assurance) and follows through to appropriate resolution, while creating a repeatable process and eliminating repeat problems. Services issues related to mobile devices and the MAC operating system. Acts as tier 2 support for lower level specialists on hardware and software issues.
Assists with projects by completing assigned tasks and recommending options to project leader in order to meet goals. Occasionally leads projects.
Proposes, develops and communicates technical, systems and application standards and ensures compliance with existing standards.
Supports testing and evaluation of new desktop packages and implements prototypes.
Adheres to technology policies and complies with all security controls, while providing guidance to lower level technicians.
What Are We Looking For in This Role?
Minimum Qualifications
High School Diploma or Equivalent
Typically Minimum 4 Years Relevant Exp
Experience providing technical support to end users on various devices, operating systems and peripherals Experience in an Enterprise IT group preferred
Preferred Qualifications
A+, MCSE: Desktop Infrastructure
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
Windows Experience - Experience with Windows XP, 7, 8; and Apple IOS
Systems Experience - HP Printers, Microsoft Office, Lotus Notes, Attachmate Extra, Symantec Antivirus, SCCM
Varying Equipment Experience - Laptop, Desktop, Wyse Thin Client, MAC
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments

Mandaluyong City, Metro Manila
Permanent
Full-time