user access Management - business operations enablement leadMacquarie Group

Job Description
An exciting opportunity for you to join our team as we continue our journey to modernize our technology to better serve our customers in an ever-changing market.
In this role you will, lead a team who collaborate and partner with stakeholders and service partners to find and implement tactical and strategic solutions to issues that create manual work
In this role, your responsibilities would also include but not limited to the following:
Identifies opportunities to automate or eliminate service demand that originate from failures in systems, processes and workflows owned by Cybersecurity UAM Business Operations
Lead a team who collaborate and partner with stakeholders and service partners to find and implement tactical and strategic solutions to issues that create manual work
Responsible for the overall prioritization of Business Operations continual service improvement projects and initiatives
Own and continually improve the UAM Business Operations metrics, analytics and service reports
Own the Service Take-on process that plans and prioritizes additional services that will be supported by business operations
Ensures that the effort and required remediation work related to high priority incidents are well-coordinated, communicated and assigned to the right teams
Work with the Operations and Squad Leaders to refine service management processes followed by Business Operations.
Represent Business Operations to Product Owners Council Meetings
Work closely with the Business Operations Director to plan and organise people, tools, communication and material components of the Business Operations service in order to improve its quality and the interaction between the service provided and its user
About you,
Hands on knowledge with automation tools and continual service improvement methodologies.
Knowledge and use of metrics and analytics to inform decisions that drive improvement.
If you are looking to grow your career with us, please apply online today.
Find out more about Macquarie at
About the Corporate Operations Group
In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
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