us after-hours white glove sabre Travel Consultant - philippinesFROSCH TRAVEL

FROSCH Philippines has several opportunities for a Sabre Travel Consultant to be a part of our US After-Hours operations and make a direct impact on the success of our company. You will work in a multi-cultural collaborative environment where problem solvers and pro-active thinkers are valued. Break free of the call center environment and provide a truly unique customer service experience.
Job Details:
Be a true Travel Consultant and uphold the "WOW" factor in client customer service
Listen and guide the conversation to solve problems in a timely manner with all types of customers in all circumstances
Complete travel reservations from their initial request to completion
Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation
Remain current on value we provide to each customer
Adapt and change as requirements of the business change
Be responsive to client's needs and issue resolution with excellent communication and follow up
Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Interact with VIP administrators and/or clients to solicit travel preferences and initial profile information
Embody FROSCH core values: Respect, Integrity, Excellence, Communication, Commitment and Delivering the Unexpected
Requirements
Experience arranging international travel for multiple corporate clients
Capability to setup PNR's, ticketing and exchange tickets is preferred
Proficient with Microsoft Office, specifically Outlook and Word
Strong attention to detail
Ability to work well under pressure
Strong sense of urgency as well as flexibility to change as needed
Familiarity with visa and passport requirements to provide effective advice
Provide Best in Class Customer Service that exceeds our client's expectations
Able to work well on a team to ensure worldwide coverage for clients
Benefits
Opportunity to make a difference in a growing global company
Strong collaborative environment
Employee Recognition Program
Position Description Disclaimer
This document is representative of the qualifications, competencies, activities, and responsibilities an employee may encounter within the position; it is not exhaustive. FROSCH/FT Travel Management, LLC retains the right to change or assign other duties, responsibilities, and activities at any time with or without notice.
Equal Employment Opportunity Policy Statement
FROSCH/FT Travel Management, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FROSCH/FT Travel Management, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FROSCH Travel

Makati City, Metro Manila
Permanent
Full-time