urgent: tier 2/3 Technical Support RepresentativesCitius Solutions Corporation

APPLY NOW and be a part of a growing team – Competitive Salary Package Awaits (Premium Account)
 
Citius Solutions Corporation is a well-established solutions company led by professionals with 60 years of BPO experience combined. With a vanguard of the best of the Filipino values, we provide services that are executed with integrity and importance.  And, through our far-reaching experience in the fields of customer service, project management, telemarketing, information technology, and administrative work – we can definitely employ customized solutions best fitted for your industry.
 
From management to operations, every person pivotal to the success of each process will be well-trained and be multifaceted thus ready to adapt to the ever-changing needs of your business. Our people are university-educated, with English fluency, and have the keenest interest to give professional service through disciplined methods.
 
JOIN ASAP & ENJOY COMPETITIVE COMPENSATION PACKAGE!
 
We are currently looking for dynamic individuals to fill-in the position of Tier 2/3 Technical Support Representatives with the following qualifications:
College graduate or at least 2 years of previous experience in Technical Support or related fields
Experience with VOIP and telephony systems
Tech Savvy - Able to do PC and technical troubleshooting
Ability to multitask and quickly learn client-specific technical applications
Excellent communication and listening skills
Advanced typing skills with at least 36WPM and 90% accuracy
Strong analytical ability
Has knowledge of customer service principles and practices
Experience with the following is a plus:
JIRA, Remote Desktop applications( eg., GoToAssist, Gotomeeting, Teamviewer)
Team handling or shows the potential to be able to handle a team
Responsibilities:
Troubleshoot applications by communicating with customers via phone and email
Research and identify solutions to technical problems and answer software related questions
Diagnose and troubleshoot technical issues, including account setup and configuration
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged into the ticketing system
Prioritize and manage several open issues at one time
Proper call documentation
Urgent Hiring: Work From Home Arrangements during the quarantine period

2 to 4 Years Experience
Open to Work From Home