urgent hiring | Technical Support Representative | earn up to 35k monthly!Citius Solutions Corporation

APPLY NOW and be a part of a growing team - we are looking for TECHNICAL SUPPORT REPRESENTATIVE.
 
Citius Solutions Corporation is a well-established solutions company led by professionals with 60 years of BPO experience combined. With a vanguard of the best Filipino values, we provide services executed with integrity and importance. And, through our far-reaching expertise in the fields of customer service, project management, telemarketing, information technology, and administrative work - we can definitely employ customized solutions best fit your industry.
 
From management to operations, every person pivotal to the success of each process will be well-trained and multifaceted thus ready to adapt to the ever-changing needs of your business. Our people are university-educated, with English fluency, and have the keenest interest in giving professional service through disciplined methods.
 
We are currently looking for dynamic individuals to fill in the position of Technical Support Representative.
 
Requirements:
To be qualified for this role, you should have experience working in a call center, providing support, or previous experience in a customer service style environment
Previous experience in a related field such as Customer Service, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Ability to quickly learn client-specific technical applications
Strong listening skills, professional telephone manner, and ability to deal tactfully and effectively with customers
Must be able to multitask, follow instructions and manage incidents on various platforms
Ability to provide step-by-step assistance, both written and verbal
Ability to get along with others, accept constructive feedback, and exhibit a positive attitude
Must be able to pass a background check
Ability to read and comprehend simple instructions, short correspondence, and memos
Experience communicating complex concepts concisely
Excellent written and verbal communication skills
Detail oriented problem solver, communicator, and collaborator who possesses persistence and
Determination to keep assigned projects on track in a fast-paced environment
Responsibilities:
You will diagnose and troubleshoot customer account issues, and application software problems and answer customer's product questions
Customer Support Engineer responsibilities include identifying and logging software issues, customer account issues, and using remote desktop connections to provide immediate support
You will use the phone, and email, along with internal resources to give clients quick answers
For more complex problems that require nuanced instructions, you will follow appropriate documentation and escalation processes to assist the customer and resolve the issues
Troubleshoot applications by communicating with customers via phone and email to resolve technical problems or answer software-related questions
Research and identify solutions to software issues
Diagnose and troubleshoot technical issues, including account setup and configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged into the SalesForce ticketing system (training provided)
Prioritize and manage multiple tickets at one time
Properly escalate incidents to Level II Support
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients
Apply now!!