> Urgent Hiring| team leader| financial/insurance local account | onsite | hmo day 1Eastvantage Business Solutions Inc.

Job Description
About the role:
Responsibilities:
Assign tasks, communicate information, and provide updates to team members.
Analyze daily volume of calls, emails, and chat to ensure achievement of program targets.
Conduct weekly and quarterly meetings with other departments (e.g., Training, Quality, workforce teams) to review performance on program and people metrics such as attendance, attrition, adherence, OT, etc.
Prepare and present reports for business reviews.
Generate reports on top and bottom performers, and cross-reference them with overall metrics for the account/program.
Position requirements:
Qualifications:
Strong customer service background in the BPO industry.
Preferably at least 2 years of experience in a similar role.
Insurance background is a plus, but not required.
Excellent English communication skills (verbal and written).
Strong analytical and leadership skills.
Bachelor's Degree or College Degree in any field.
Manage and oversee team activities, ensuring each individual meets the company and client's performance standards.
Willingness to work onsite (BGC, Taguig) and in rotational shifts.