urgent hiring Quality Assurance Manager earn up to 100k a month - t58NeksJob Philippines

Offer description
₱ 100,000.00 (monthly) Permanent contract Full Time
Job Role:
- Manages multiple projects
- Guides and oversees QA Analyst and leads
- Knowledge of staffing and budgeting
- Manages quality improvement processes
- Recognizes call center reporting trends
- A strategic and forward-thinking approach to problems; creative problem-solving abilities
- Practical understanding of the company's financial goals
- Customer service driven
- Capability to establish deep bonds with clients, customers and staff
- Succeeds as a team player in a dynamic atmosphere that is high-paced and change-oriented.
- The main point of contact for QA personnel, tools, and processes.
- Develops and ensures daily execution of QA processes and support to the QA Sup/Leads for each site/program.
- Offers data intelligence regarding opportunities for team-wide behavior. in combination with operations, training, and account management, drives QA improvement projects.
- Completes additional related tasks and assignments as provided and as needed
Requirements and Qualidfications:
- Three (3) to Five (5) years call center management experience preferred
- Excellent oral and written communication skills
- Strong Match and Analytical Skills
- Monitoring Productivity Management
- QC Tools Know-How
- Root Cause Analysis
- Metric Correlation Analysis
- CSAT Deep Dive Analysis
- Pareto Diagrams
- Cause & Effect Diagrams
- Histograms
- Check Sheets
- Graphs
- Control Chart
- Scatter Diagram
Requirements
Minimum education level: Bachelor ́s Degree
Language(s): English
Knowledge: Communication and persuasion
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