Urgent Hiring for multilingual role: thai, mandarin, spanish & bahasa indonesianAccenture Thailand

Duties and Responsibilities of Mandarin Bilingual:
Overall Purpose:
The Mandarin Incident Manager (IM) acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. The goal of the IM is to be the Customer Advocate and enable resolution of Reactive Issues with the following key activities:
Represent the customer's business impact
Support the end to end problem resolution
Problem identification against the case portfolio
As a trusted account team member, the IM owns the positive outcome for our Customer's Reactive Support Experience journey and develops the right insights for the account team to develop customer operational health conversations.
Key Roles and Responsibilities:
Relationship Management
Know the customer and understand our customer's expectations with their reactive support experience
Focus on critical issues to ensure customer satisfaction
Set proper expectations with customers for support
Proactive management of reactive experience
Acknowledge and respond to customers' requests promptly
Anticipate risk and escalations based on customer context
Escalation Handling
Handle high-risk escalations and gather/analyze information as needed to support the customer
Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders
Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration
Critical Thinking
Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention
Establish a customer obsession approach that puts the customer and the customer operational health in the center
Incident Administration
Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Duties and Responsibilities of Thai Bilingual:
Perform data entry and research in various systems and tracking tools.
Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.
Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.
Coordinate with Thai counterparts using Thai language as the main language for communication.
Responsible for processing all invoices and travel and expense claims in the Accounts Payable system on behalf of the client from basic to complex transactions. This includes timely processing of PO/non PO invoices, includes debit/credit notes, expense and reimbursement claims, and affiliate invoices.
Perform other tasks that may be assigned by his/her team lead from time to time.
Duties and Responsibilities of Spanish Bilingual Analyst:
Understand Client Policies and Guidelines
Make decisions according to the defined Policies and Procedures
Identify improvement opportunities in work flow and suggest solutions
Pursues collection and resolution of past due customer accounts
Review A/R aging report to determine status of collections and follows up on assigned past due accounts
Researches, analyzes, documents, and forward customer disputed items to the appropriate department, maintains follow-up until final resolution is achieved
Prepares status report of customer accounts with past due balances
Documents and initiates offsets and write-offs to be processed
Documents and processes customer refund request of credit balances
Resolves account discrepancies and short payments
Make timely recommendations of corrective action to be taken to resolve delinquency
Recommends delinquent accounts for write-off or to be placed with outside collection agency for collection
Duties and Responsibilities of Bahasa Indonesian Bilingual Analyst:
Update and maintain various systems/tools per standard process documentation
Execute transactions without minimal direction, enter data and retrieve information from group specific system( all new hires might require some direction initially)
Audit own data entry for accuracy and make required corrections
Conduct data verification
Respond to various requests for information, as needed.
Escalate to supervisor as appropriate
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates.
Adhere to client formatting and quality standards.
Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format
May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
Follow established policies, procedures and methods
May serve as technical and functional resource or super users to other team members
Participate in process improvement initiatives or special projects as assigned
Meet established goals and objectives
Become a subject matter expert for complex processes
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
Minimum Skills and Qualifications:
Bachelor's degree holder
Must be fluent in writing and speaking Mandarin, Spanish, Thai or Bahasa Indonesia Language
Must also be fluent in English Language
Must have at least 1 year of work experience using the language
Must be amenable to work in Cubao, Eastwood, Mandaluyong, and other possible Accenture sites in Metro Manila
Why join Accenture?
Competitive salary package, company bonuses, and performance incentives
Night differential
Loyalty, Christmas gift, Inclusion and diversity benefits
Paid sick and vacation leaves
Expanded maternity leave up to 120 days*
HMO coverage (medical and dental) from day 1 of employment
Life insurance
Employee stock purchase plan
Retirement plan
Flexible working arrangements
Accessible locations
Healthy and encouraging work environment
Career growth and promotion opportunities
*Terms and conditions apply