Urgent Hiring client placement specialist | earn up to 30-40k!Complete Development CoDev

CLIENT PLACEMENT SPECIALIST
 
Job Description
 
Skillsets:
Operation Management
Project Management
Coaching & Mentoring
Team Management
Problem Solving
Business Process Improvement
Strategic Thinking
Responsibilities:
Lead a team of client-facing employees
Conduct bi-weekly one-on-one meetings with direct reports
Manage the performance of employees under supervision
Responsible for team and client retention
Ensure the successful fulfillment of both contractual and operational Key Performance Indicators (KPIs) by delivering services within agreed deadlines and maintaining the required quality standards
Serve as the primary escalation point for all operational issues raised by clients, swiftly addressing and resolving them to minimize any negative impact. Additionally, proactively identify root causes and implement preventive measures to mitigate the occurrence of similar issues in the future
Maintain open lines of communication with clients to ensure that the delivery team is well-informed about the latest procedural changes. Foster a collaborative environment where the team is aligned with client expectations and requirements.
Develop and nurture positive relationships with clients and colleagues, promoting a culture of trust, collaboration, and mutual respect. Build rapport with clients to enhance customer satisfaction and cultivate a harmonious working atmosphere within the team
Proactively seek opportunities for continuous improvement initiatives, striving to enhance processes, optimize efficiency, and elevate service quality. Stay updated on industry best practices and emerging trends to drive innovation and deliver superior results.
Ensure strict compliance with all client-published policies and procedures, as well as legal and regulatory obligations that the company must adhere to. Maintain a thorough understanding of these requirements and implement necessary measures to meet them.
Collaborate in the creation of Performance Improvement Plans (PIPs) for team members who are not meeting expected production or quality targets. Monitor the progress of these programs over a defined period, providing guidance and support to help individuals succeed.
Actively coach team members to achieve their goals and cultivate the necessary skills to drive results. This involves providing constructive feedback, demonstrating desired skills, and fostering a work ethic that aligns with the team's objectives.
Requirements:
Excellent English oral and written communication skills.
Candidate must possess at least a Bachelor's/College Degree in any field.
At least 3-4 years of working experience in the related field is required for this position.
Wiling to work on night shift schedule and must be amenable to work outside work hours occasionally (to facilitate team meetings and conduct one-on one meetings with direct reports)
Must have experience and/or in-depth knowledge on current trends in the IT/ Software Development industry.
Must have at least 1 year of experience working with foreign clients (US, UK, Australia, Canada, etc).
Has the ability to build strong professional relationships with direct reports and clients.
Must have strong organizational skills and attention to detail.
Must possess a sense of urgency and initiative in dealing with requisitions.
BENEFITS
 
A great talent deserves even greater compensation. CoDev provides several benefits that you can enjoy as soon as you join our growing team. We take pride in delighting you with what you deserve.
Anticipate a regularization increase on your 6th month
Annual salary increase based on your performance
Employee health is our top priority, so everyone gets a Medical and Life Insurance package on your 2nd month with us plus 2 dependents
We offer salary loans with 0% interest, payable in 2 months
Leave credits you can enjoy for vacation and travels with family because we believe that work-life balance matters!
Company events and parties celebrated such as our huge Anniversary and Christmas Parties, and of course seasonal events such as Valentines, Halloween and so much more
Team outing and lunches every now and then to promote camaraderie in the team
Sports tournaments such as basketball, badminton, foosball, etc. are held yearly so you can showcase your sporty side!
Access to social media sites like Facebook, YouTube, Instagram and etc. on a given time
Express yourself by showcasing your sense of style at the office. Also, wear your most comfortable and lazy OOTD every last shift of the week