urgent hiring: Call Center Agent-healthcare | 21-25k + incentivesFusion BPO Services Phils. Inc.

Company Overview
Fusion BPO Services delivers multilingual customer support, call center, outsourcing, and consulting services to businesses across the globe. Fusion has a team of 14,000 + professionals from 10 Countries and 22 locations worldwide. 
 
Job Summary
The Client Relationship Specialist (CRS) provides outstanding, dedicated client care while maintaining professional relationships with current, potential, and former clients.
 
Job Responsibilities
These tasks are subject to change depending on the nature of service of the division/department or business direction. 
Works on a team and serves as the client's point of contact with questions or concerns
Exhibit a high level of empathy and soft skills when working with customers
Must own client issues, from start to finish
Anticipate the client's next five questions and provide the answers before they ask
Provide a personal, easy, reliable, and clear experience to our clients so they know that Ameriflex is a world-class service provider
Build, maintain, and foster positive relationships with Plan Administrators and Brokers to ensure retention and growth
Handle confidential information with tact and discretion according to all HIPAA legislation
Educate clients on systems, tools, and policies related to our products and services
 Maintain organized account information on each client
Collaborate with internal partners to develop and execute business plans and strategies
Remain well-versed in all regulations related to business services
Utilize company resources to maximize efficiency
Perform any other duties, about the business needs, as assigned by Client Experience Manager
Minimum Qualifications
At least SHS graduate
At least 6 months of BPO experience in healthcare campaign or minimum of 6 years of experience from other campaign
Excellent communication skills - verbal and written
Willing to work on-site
Can start ASAP
JOIN US today and enjoy the following benefits
Exciting performance-based incentives
HMO with Dental coverage + FREE dependent
Exciting performance-based incentives
Career development
Life insurance program
Free Shuttle Service
Quarterly team-building activities
Government benefits & Salary package from day one
Positive environment
Location
Cebu: 7th Floor, Robinson's Cybergate Cebu, Fuente Osmeña, Don Gil Garcia St, Cebu City