urgent Customer Service RepresentativeThe Hird Corp.
ROLE AND RESPONSIBILITIES:
Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
Deferring queries to your line manager if you are unable to answer them.
Furnishing members and health care practitioners with details regarding members' benefits.
Granting pre-authorizations for medical treatment, if covered.
Advising members of outstanding co-payments.
Providing extant and prospective members with the details of network providers.
Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
Ensuring that your workspace remains tidy and that you are equipped with all relevant tools and resources.
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The Hird Corp.
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