Unix Systems AdministratorCitco

About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.
For more information about Citco, please visit www.citco.com
About the Team & Business Line:
Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our Product Support team you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends.
Your Role:
A. Technical Expectations/Professional Practices:
Participate in global and local technical initiatives.
Monitor Service Desk local resolve group queues and comply with quality guidelines when managing incidents.
Respond to and comply with escalation policies and procedures.
Address day-to-day server issues in a production environment that requires quick turnaround.
Plan, prepare and complete Solaris and Linux OS patching.
Perform essential UNIX administration tasks - server builds, patching, user administration, cluster management, software installations, performance tuning and troubleshooting.
Provide 24x7 operations support. Promptly respond to telephone calls, voice-mail and e-mail.
Resolve and document system errors and performance issues.
Perform root cause analysis of critical errors and outages.
B. Leadership Expectations:
Identification and resolution of system issues
Architectural direction in relation to these applications in conjunction with the Citco SAE group.
C. Administrative Expectations:
Complete timesheets (in Time and Billing System) in an accurate and timely manner.
Complete expense reports in an accurate and timely manner.
Prepare for and participate in his/her annual and half yearly performance appraisals.
D. Professional Expectations:
Accept responsibility and personal accountability
Maintain good attendance and punctuality; follow proper procedures for requesting time off.
Demonstrate flexibility and adaptability in approach to work
Demonstrate use of professional judgment on the job
Demonstrate effective oral and written communication with customers IT team members including managers and peers.
Promptly respond to telephone calls, voice-mail and e-mail.
Demonstrate effective team work and working relationships with others, both from within the IT organization and customers.
Demonstrate a self-directed approach to learning; pursue professional development.
Take personal ownership (going beyond assigned tasks to make a project better, identify and reports issues, demonstrate strong concern for client and initiatives).
Demonstrate strategic thinking.
Ability to work in a team environment, can self-direct where necessary.
Willingness to assist fellow team members.
Be available for work outside regular business hours on an on call rotation schedule.
About You:
A. Background/Qualifications:
Undergraduate degree in computing or computing equivalent or technical-related area together with equivalent working experience
3 - 5 years of relevant IT experience.
B. Specific Knowledge / Skills:
Strong knowledge of Solaris OS and RedHat Linux administration and patching practices
Candidate must possess good troubleshooting skills and should be able to identify and quickly resolve issues caused by OS patching and changes
Good knowledge of clustering technologies, preferable Sun Cluster
ZFS administration
Solaris volume manager and Logical Volume Manager
Strong scripting experience (Perl, Python, Shell)
Must know how to build Solaris packages and Linux RPMs
Experience with Nagios, Graphite, Ansible or similar tools is a plus
Take personal ownership (going beyond assigned tasks to make a project better, identify and report issues, demonstrate strong concern for clients and initiatives).
Demonstrate strategic thinking.
Demonstrate effective oral and written communication with customers IT team members including managers and peers.
Must have production support experience and must have worked in 24x7 support environments.
Must be able to meet deadlines and changing priorities. Must be able to work in high-pressure environment, sometimes independently and sometimes as part of a project team.
Flexibility and ability to deal with change
Flexibility in work schedule according to project and business needs
Ability to travel as needed
Perform other duties as assigned
Our Benefits
Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Citco