unix AdministratorTelus

Programming Language: UNIX Scripting, SQL Scripting Database: Oracle, and or DB2, and or, Sybase, and or SQL Server Roles & Responsibilities: Meet service level targets for single-client trouble tickets and client escalations. Support for provisioning and order management systems 7 x 24 hours through participation in rotating schedules with Toronto Team. Manila Team starts at 5am-2pm, 12noon to 9pm, 9pm - 6am (3 shifts) during weekdays and weekend support (10pm to 7am, Saturdays only) and other requested schedules by Client. Perform incident management, root cause analysis and implement stability solutions for applications/systems utilizing the provisioning and order management systems. Be available to support outages/degradations with the provisioning infrastructure after Toronto hours (incl. weekends and as required by Client). Assess and implement operational requirements to support new applications/systems introduced in the provisioning and order management infrastructure. Coordinate/participate in cross functional project and stability, availability, and order management team meetings. Communicate known application and process problems to SPOC, the User community and IS Ops support teams Proactive problem management - identify and solve problems and known errors before incidents occur or orders are impacted Provide information/updates to 1st level support on issues that affect the ability of the tier 2 team to provide clients with services correctly and in a timely manner
Monster

Metro Manila
Permanent
Full-time