uc VOICE ENGINEER ( cisco application ) - ayala ave, makatiDempsey Resource Management
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 08/01/2026
Deadline: 08/11/2022
UC VOICE ENGINEER ( CISCO APPLICATION ) - AYALA AVE, MAKATI » Full-time
» Makati
» •
» Posted on June 1, 2022
» •
» Apply job
Description:
The focus of the function is to support and maintain our CME and CM (Cisco's Call Manager Express and Cisco Call Manage) VOIP phone systems both hardware and connected applications such as Express Contact Centre, Attendant Console, Workforce Optimization Quality Manager and Jabber. The function will test your diagnostics and resolution expertise whilst maintaining our SLA's and customer satisfaction.
» Support CUCM (Cisco Unified Call Manager), CUC (Cisco Unity Connection), CUIMP (Cisco Unified Instant Messaging and Presence), UCCX (Unified Contact Centre Express), and Telepresence servers.
» Configure and manage PBX using MGCP, H323 and SIP Protocols
» Maintain and contact with carrier with regards to PSTN, ISDN and SIP line services faults
» Rebuild and maintain FXS, FXO, BRI, and E1 cards on voice gateways router
» Configure and maintain call flow using UCS features (Queue Management, System Call Handlers, Route Patterns, Translation Rules)
» Configure and maintain UCS applications for customers (Jabber, EM, Agent, Finesse, AC, VM)
» Configure and maintain IVR scripts using CUE Editor
Requirements:
To be prosperous in this function, the following expertise are desired:
» A minimum of 3 years hands on practice with Call Manager Express (CME), Call Manager (CM), Cisco Softphones, UCS, Express Contact Center and other Cisco applications.
» A minimum of current CCNA/CCNP for Voice, or other higher Cisco certification.
» Hands on practice in managing video end points and servers
» Excellent diagnostics and resolution expertise
» Strong customer service ethic and focus
» Exceptional English - written and verbal communication expertise
income: ?45000 - ?90000
Address: Makati
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
» Disclaimer
» Our Guarantee
» Avoiding Job Scams
» Hiring Organization
Dempsey Resource Management Inc. Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company.We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization.The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency.We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, significant and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing candidates in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired expertise, and maximize their potential to become an efficient, productive and prosperous employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and compensate productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentivesand satisfaction to all our stakeholders Join us By applying through email, the candidates' resume will automatically be put on our active file. Once we determine that your qualification and/or practice matches that of the Clients' requirements, we shall endorse you to the Client for their own screening and short-listing. The general information about the Client and other significant matters will be discussed with your once our Client inform us to schedule you for your interviews and evaluation process. Once endorsed, our Candidate will have better opportunity of getting hired. 4th Floor (Unit 405): 4564912 / 4566431 5th Floor (Unit 504): 3523115 / 4565916
Worksvianet
» Makati
» •
» Posted on June 1, 2022
» •
» Apply job
Description:
The focus of the function is to support and maintain our CME and CM (Cisco's Call Manager Express and Cisco Call Manage) VOIP phone systems both hardware and connected applications such as Express Contact Centre, Attendant Console, Workforce Optimization Quality Manager and Jabber. The function will test your diagnostics and resolution expertise whilst maintaining our SLA's and customer satisfaction.
» Support CUCM (Cisco Unified Call Manager), CUC (Cisco Unity Connection), CUIMP (Cisco Unified Instant Messaging and Presence), UCCX (Unified Contact Centre Express), and Telepresence servers.
» Configure and manage PBX using MGCP, H323 and SIP Protocols
» Maintain and contact with carrier with regards to PSTN, ISDN and SIP line services faults
» Rebuild and maintain FXS, FXO, BRI, and E1 cards on voice gateways router
» Configure and maintain call flow using UCS features (Queue Management, System Call Handlers, Route Patterns, Translation Rules)
» Configure and maintain UCS applications for customers (Jabber, EM, Agent, Finesse, AC, VM)
» Configure and maintain IVR scripts using CUE Editor
Requirements:
To be prosperous in this function, the following expertise are desired:
» A minimum of 3 years hands on practice with Call Manager Express (CME), Call Manager (CM), Cisco Softphones, UCS, Express Contact Center and other Cisco applications.
» A minimum of current CCNA/CCNP for Voice, or other higher Cisco certification.
» Hands on practice in managing video end points and servers
» Excellent diagnostics and resolution expertise
» Strong customer service ethic and focus
» Exceptional English - written and verbal communication expertise
income: ?45000 - ?90000
Address: Makati
Application Process: Apply at Bossjob!
Apply at Bossjob.ph today!
» Disclaimer
» Our Guarantee
» Avoiding Job Scams
» Hiring Organization
Dempsey Resource Management Inc. Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company.We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization.The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency.We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects. Our Goal We strive to become a significant venue both for private companies and professionals for the purpose of matching their respective needs, creating opportunities for productive, significant and long-term employment. Our Desires To provide companies (CLIENT) quality service and assistance to ease their direct hiring process by way of sourcing, profiling, prequalifying and endorsing candidates in the most prompt and efficient manner; To provide opportunities to professionals (APPLICANT) in their quest to find the right job that will hone their natural talent, enhance their acquired expertise, and maximize their potential to become an efficient, productive and prosperous employee; To promote and nurture our staff and personnel (EMPLOYEE) to strive for excellence in providing executive search and placement services; To create an ideal office-work environment (OFFICE) that will make our people inspired in their assigned tasks, and to encourage competitive cooperation among them, and compensate productivity; To sustain our operation (STOCKHOLDERS) and the above pillars of good service by way of decent return on investments, providing incentivesand satisfaction to all our stakeholders Join us By applying through email, the candidates' resume will automatically be put on our active file. Once we determine that your qualification and/or practice matches that of the Clients' requirements, we shall endorse you to the Client for their own screening and short-listing. The general information about the Client and other significant matters will be discussed with your once our Client inform us to schedule you for your interviews and evaluation process. Once endorsed, our Candidate will have better opportunity of getting hired. 4th Floor (Unit 405): 4564912 / 4566431 5th Floor (Unit 504): 3523115 / 4565916
Worksvianet
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Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Dempsey Resource Management
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