tsr | Night ShiftAcquire Asia Pacific Philippines, Inc

We're an award-winning global outsourcer providing contact center and back-office services on behalf of our global clients. As a Personal Technology Expert, your role is vital in keeping our customers happy and contributing to our organization's growth and success.
As Personal Technology Expert (PTE) you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
A Snapshot Of Your Role
As a Personal Technology Expert, will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
Solutions include, but are not limited to:
Resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues.
Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
Typically supports hardware and software products.
Follow standard processes and procedures.
Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Handle problem resolution which may require follow-up and or escalation to a higher level of expertise.
Stay current with system information, changes and updates.
Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
Research required information using available resources.
Develop broad and in-depth knowledge of client products and services.
Offer/sell technical service to end-user/s as appropriate.
Redirect problems to appropriate resource.
Identify and escalate priority issues per Client specifications.
A Bit About You
· Excellent in handling calls or proper phone etiquette.
· Able to speak clearly and accurately.
· Knowledge of relevant software computer applications and equipment;
· Knowledge of customer service principles and practices;
· Effective listening skills.
· Adept in learning new workflows and tasks.
· Willingness to co-operate with others and work to the greater good;
· Multi-tasking capabilities;
· Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
· Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.
· Persuade end-user that a product or service best satisfies their needs in terms of quality, price and delivery
· Provide pre-sales technical assistance and product education
· Work on after-sales support services and provide technical back up as required
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 20 openings Graduated from high school
Acquire Business Process Outsourcing operates five reputable and well-established contact centers located in the Philippines and Australia, employing over 8,000 full time staff. The company is a trusted business process outsourcer across a wide range of industries including telecommunications, banking financial services, insurance, media and retail.Acquire's services include customer support, sales, technical support, retention campaigns, network operations, back-office functions, software development, and marketing services which it provides to a range of private and publically listed companies around the world. The company operates under strict compliance guidelines to ensure our clients' brands are protected and their customers and highly satisfied.Acquire is an organization with possibilities to take your career to the next level. We look for strong candidates who will add value to our organization and at the same time continually grown and improve their skills.
Kalibrr

Pasig City, Metro Manila
Permanent
Full-time