Travel expert | gds required -15Neksjob Corporation

Job Description
Key Responsibilities:
Handle inbound calls from customers in a professional and friendly manner.
Provide accurate and timely information to customers regarding travel bookings, itineraries, cancellations, and refunds.
Respond to customer inquiries and resolve issues to ensure customer satisfaction.
Document and maintain accurate customer records and call logs.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Meet or exceed performance metrics related to call quality, productivity, and customer satisfaction.
Qualifications:
High school diploma or equivalent.
Must have at least 1-3 years of GDS Sabre/Worldspan/Galileo/ Amadeus experience
Prior experience in a call center environment, preferably in the travel industry.
Excellent communication skills, both verbal and written.
Ability to multi-task and work in a fast-paced environment.