Travel experience counselor (noram)CWT

Provides consultative customer support services to clients via multiple channels
Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
Sells products that are of commercial value to CWT and contribute to CWT's profitability; sells "add on" attachments (hotel, other); upsells targeted areas of travel
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
Escalates more complex problems to more experienced staff
Assignments include both routine and non-routine work
Qualifications
Experience & education:
Experience
High School diploma
2+ years of experience working in a customer service environment that includes 2+ year as a travel counselor
Knowledge, skills and abilities (KSAs)
Strong verbal and written communication skills
Good travel industry knowledge
Skilled in GDS and other booking tools used by CWT
CWT

Makati City, Metro Manila
Permanent
Full-time