Travel ConsultantThome Services Inc.

JOB DESCRIPTION
FUNCTIONS AND RESPONSIBILITIES
Carry out travel bookings in a timely manner and distribute workload when required.
Undertake relevant admin tasks and assist in producing invoices in a timely and accurate manner.
Ensure client travel policy is adhered to, report client issues to the Supervisor.
Ensure service is delivered as per the agreed SLA.
Ensure travel department activities are carried out as per the values and business ethics of Thome Group.
Effectively address and resolve queries/complaints.
Assist on boarding of new clients/vessels and monitor client satisfaction.
Nurture relationships with internal/external clients and suppliers.
Undertake relevant discussions with suppliers to resolve disputes and ADM’s
Assisting the wider group with process improvements, implementation of technology and any other changes as required.
Coordinate with crewing and fleet managers as in when required.
Positively advocate for travel division as in when required.
Any other duties as delegated within the scope and level of the post
JOB QUALIFICATION
EDUCATION AND QUALIFICATION
Ability to use Amadeus or other GDS software
MUST have experience in handling marine/corporate/offshore/ oil &gas travel requirements.
Customer focused and ability to lead a busy team
Excellent verbal and written communication skills
Organized, self-motivated and calm under pressure
Can Do attitude and lead by example
Attention to detail and ability to multi-task
Fluent in English
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Hospitality/Tourism/Hotel Management
Specialization
Hotel/Tourism
flexible in shifting schedule, Handles inquiry and requests, Handle Customer Complain, Handling Stress