Transaction ProcessingJPMorgan Chase

Job Description:
Ensure transactions are processed in accordance with documented procedures
Perform call back confirmation in an outgoing telephone line to a person authorised to confirm instructions
Perform call back verification using call recordings or live listening
Verify signatures and refer those that are below tolerance or outside signing limitations.
Process high-value payments accurately
Investigate on items in holdover queues, identify and refer those that need to be referred to Client Service Officers
Reply back to emails in the mailbox working on a 1-hour turnaround time.
Performs daily checks (against the currency cut-off list) and queue management making sure that the SLA of two hours is met
Respond to incoming phone calls
Know the team business continuity plan as well as the escalation procedure
Complete all mandatory training courses before the set due date as well as the training required quarterly
Maintain open communication lines with colleagues in immediate and other teams, as well as other locations
Support Start of Day checks and End of Day System closure functionalities in a timely and accurate manner, evidencing all controls.
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase