training and QA Analyst (crm)William Hill

Helps in the development and maintenance of a number of CRM processes and management procedures.
Works with existing process owners to deploy and provide sign off for new approaches.
Follow-up on issues proactively to provide timely updates and resolutions to key stakeholders.
Coordinates and communicate with impacted stakeholders as needed.
Helps deliver training programme across the team in the Manilla office.
Works closely with Subject Matter Experts to understand and assess specific training needs.
Communicates training needs to training management.
Delivers initial and ongoing training for new hires.
Prepares training metrics for Management Review.
Works to develop reports, based on needs of end users and management, to enable efficient real-time reporting.
What we'd like to see from you:
Minimum of 3 years of experience in a similar role.
Must have proficient computer skills in Microsoft Word, Excel and Outlook.
Demonstrated ability to interact effectively with company stakeholders at all organizational levels.
Proficiency in both written and verbal communication and presentations.
Energetic, self-motivated, organized individual who is accustomed to working in a deadline-focused entrepreneurial environment.
Hands on capabilities
Sharp analytical mind
Highly organized, meticulous and process driven
Experience, interest and aptitude in technology
Amenable to work on shifting schedule, holiday and working on-site
Join us and you'll get:
Competitive salary & top-notch benefits, health care coverage on your 1st day, performance bonuses upon regularization and more!
William Hill

Manila City, Metro Manila
Permanent
Full-time