Trainer - retail (cebu city) - onsiteTASQ Staffing Solutions

About the job Trainer - Retail (Cebu City) - OnsiteNature Of the Account: RetailStart Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Cebu)Shift Schedule | Restdays: 24x7Educational Requirement:
Finished at least 2 years in college without back subject/s
Work Experience:
Minimum 1 year experience as Trainer
Preferred: retail background, but can be a trainer for any customer service accounts
Good communication skills
Will do a demo based on any customer service approach provided by trainers, but if candidate can create a training demo for handling time, would be preferred
Responsibilities:
Curriculum Development: Designing and creating training materials, including guides, manuals, presentations, and potentially instructional videos, covering aspects like customer service skills, product knowledge, system usage, and company policies.
Training Delivery: Conducting training sessions in various formats, such as classroom-style seminars, workshops, and role-playing exercises, for both new and existing call center agents.
Performance Evaluation & Coaching: Assessing the effectiveness of training through evaluations and performance metrics, identifying areas for improvement, and providing individual coaching and feedback to agents.
Needs Assessment & Collaboration: Working with managers and leadership to identify skill gaps and training needs within the call center and developing strategies to address them.
TASQ Staffing Solutions

Cebu City, Cebu
Permanent
Full-time