Trainer- chart retrievalCotiviti

COTIVITI
 
We are currently seeking a Process Trainer to support training on the US Healthcare line of business. The Process trainer is a key member of the Human Resources team, as well a contributor to the client team, and works closely with the Client, Operations, and Quality department. The Process trainer is responsible for training new resources on the US Healthcare concepts to ensure they meet client guidelines. Process trainer also designs effective training programs, refresher trainings, individual training sessions and supports and mentors' new employees.
 
The Primary function of Trainer is to train resources on US healthcare concepts with focus on verbal interaction/communication with Provider and Payers.
 
Job Responsibilities:
Training Delivery
Good understanding of US Healthcare concepts and capable of delivering classroom training effectively on associated concepts
Developing and maintaining training plans other MIS reports
Designing and developing training modules. Develop training curriculum/modules formulating and reviewing training outlines.
Developing assessment tools: Evaluations and knowledge checks, exercises
Providing constructive feedback
Mapping client's requirements and coordinating in developing, implementing, and transitioning processes in line with the guidelines specified by the client.
Interact with clients for material and curriculum updates and to ensure appropriate changes are included in future classes.
Responsible for training effectiveness analysis.
Conduct formal walk-through of training materials and make revisions with course development, as necessary.
Keeping record of training progress around the year.
Re-assessment of unsuccessful candidates for re-locating/ deployment into other processes.
Creating modules as per the SLA and business requirements.
Documenting the performance of the trainees and sending it for evaluation to required stakeholders.
Qualifications and Experience
Minimum 2 years of experience as Trainer in US Healthcare domain is required.
Bachelor's Degree in Life Sciences or any equivalent degree
TTT certification preferred
Spanish fluency preferred
Attributes and Behaviors
Passion for training. Takes pride in the achievement of team objectives.
Task and results-oriented. High customer service ethic - is passionate about meeting customer expectations and improving service levels.
Proactive
Innovative. Keeps pace with change - acquires knowledge/skills as the business evolves.
Leads by example. Takes pride in the achievement of team objectives.
Competent in planning, organizing and coordinating
Motivating and Inspiring as a Trainer. Self-motivated - driven to achieve results.
People Oriented
Team Player. Shares ideas and information.
Highly adaptable
Works with a sense of urgency.
Handles confidential information with sensitivity.
SKILLS & COMPETENCIES
Excellent training and effective classroom handling skills
Excellent Presentation Skills
Excellent analytical and logical skills
Effective Time Management and organization
Ability to meet the timelines
Ability to communicate effectively. Excellent verbal and written communication skills.
Ability to work independently or with limited supervision
MS office proficiency
Ability to produce reports
Trend Analysis
Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads.
Ability to work well independently and maintain focus on a topic for prolonged periods of time.
Comfort in working with team members that are remote and located in the US, India or other geographies.
JOB DEMANDS
Should be open to domestic and international travel as per business requirements.
Open to work in rotational shifts
Support process ramp up.
Based on experience and industry knowledge, make recommendations to streamline processes related to training and assessment of the coding team. Identify possible needs of new policies and procedures.
KEY CONSTITUENTS
Works with different teams across the organization.
Client interaction as and when required.