trade oder Management analystOpen Access Marketing Philippines Inc

Description * Brief Description:
As a Client Support Representative for our Client Services (CS) team, you will provide great service
to clients by resolving technical and product functionality inquiries via phone, web, and e-mail to
ensure the successful use of our solutions and a high level of customer satisfaction.
Job Duties and Responsibilities:
 Provide high level and in depth technical support by resolving inquiries by phone, e�mail and web, in a manner and time frame consistent with department and team
service levels and goals.
 Work collaboratively with clients, team members, implementation consultants, and
resources across our global office locations to achieve desired results.
 Continue internal education, training and certifications to stay ahead of an evolving
technical and financial industry landscape, learn new product releases and increase
your value to the company and the client base.
 Own and address client needs and product issues from inception to resolution.
 Interpret and validate technical issues, test solutions, follow-up, and escalate when necessary.
 Maintain and create detailed documentation through logging of support cases, e-mail
and knowledge base articles for the client and internal use.
 Work on projects which provide value to the department, the company, and the client
base.
Skills/Qualifications
 Strong customer focus and ability to manage and exceed clients¡¦ expectations for
support.
 Excellent interpersonal skills and ability to work well within a team environment.
 Superior troubleshooting and analysis/resolution skills. Draws conclusions from data in a logical, systematic way.
 Proven aptitude to learn complex technical and theoretical information quickly.
 Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
 Excellent written and verbal communication skills in English, with strong attention
to details.
 Ability to understand and convey client business requirements to senior level
resources for escalation.
 Working knowledge of MS Windows, MS Office, system architecture and
environments.
 Understanding of trade life cycle, MS SQL databases, and queries.
Advantage
Education in MIS, computer science, other technical degrees, with some background or
experience related to business management, or finance (banking, trading of securities).
BENEFITS:
- Earn up to 40,000 + incentives
- W/ HMO up to 2 dependents
- Minimum of 20 leave credits/year
- Company benefits, above standard holiday pay, and OT rate
Send your CV to @openaccessbpo.com.
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
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Makati City, Metro Manila
Permanent
Full-time