tier 2 support Engineer8x8

As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
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8x8 is seeking experienced technical support professionals to assist our business customers with our award winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services. Your computer networking and telecommunications experience, advanced problem solving skills, and an ability to build strong customer relationships, will help 8x8 expand our industry share of hosted unified communications for business customers.
Responsibilities
You will be responsible for resolving escalated and complex customer cases from first-line product support engineers who have been unable to isolate or fix issues with 8x8 products. Tier 2 Engineers are the primary liaison with the 8x8 NOC and engineering teams responsible for reporting operational issues, maintenance problems or bugs. Customer interactions include performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in troubleshooting and resolving complex technicalities in telecommunication and enterprise networks.
Qualifications
Knowledge and troubleshooting proficiency of: Unified Communications, VOIP, and SIP technologies; Cloud computing technologies and concepts ; Network routers, switches, systems and tools; Contact Center technologies
5+ years supporting enterprise level, mission critical network environments
5+ years of providing technical support to enterprise level customers
Bachelor's degree in a technical field and/or comparable industry certifications and experience
Strong organizational and time management skills
Excellent verbal and written communication skills
Team player with positive attitude
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8x8

Manila City, Metro Manila
Permanent
Full-time