tier 2 platform EngineerJCW Outsourcing and Management Services, Inc,

JOB DESCRIPTION
Position Summary
• Provide first line support for all server & messaging used within the company in development, test and live production environments including liaison with suppliers & vendors.
• Maintain servers and server applications - installation, monitoring and maintenance.
• Support end-users, & IT personnel in all platform related areas required for adhering to SLA's.
• Ensure performance, availability & security of all company & client data.
• Ensure accuracy of documentation & troubleshooting checklists as required supporting IT services.
Job Qualifications
• Bachelor's Degree in Computer Science, Information Technology or other related courses.
• At least 3 years IT support work experience.
• Can work in the office, RCBC Plaza Makati City.
• Shifting schedule including special/regular holidays.
• On-Call support.
Technical Qualifications
1. Must have at least 1-year hands-on work experience:
• Active Directory, Group Policy Objects (GPO) & File/Folder Permissions
• Windows Server 2012 or 2016/2019
2. Must have at least 2-years hands-on work experience:
• Microsoft Exchange Server 2013 or 2016/2019
• PowerShell
2. Preferably with experience in any of the following:
• Windows Server alerts and performance investigation
• Anti-Virus: Apex One Trend Micro
• Anti-Spam: FortiMail
• Skype for Business
• Azure Cloud Technology
• Microsoft Hyper-V
• Microsoft SQL Server
• Backup & Recovery: Data Protection Manager, Acronis Enterprise, Veeam
• Certifications such as: MCP, MTA, MCSA, ITIL, Security+, Azure
Other Skills
• Good customer relations
• Interpersonal skills in a team environment
• Possess American English grammar, oral and written skills
• Strong Analytical Skills
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Engineering (Computer/Telecommunication)
Specialization
IT - Network/Sys/DB Admin
Information Technology