tier 1 - Technical Support Representative (homebased-nightshift)outsourced

Company Description
An online school that teaches people how to trade in the FOREX (similar to Stocks, but with foreign currencies) market. We have our own subscription based proprietary trading platform (SmartTrader). We program and sell automated trading systems for both the SmartTrader and MetaTrader 4 platforms.
Job Description
Reporting to Tier 1 agents will report to onsite Lead/Supervisor who will report to Department manager.
Job Description
No college or technical degree required.
Must possess advanced computer operation skills.
Must have excellent communication skills both verbal and written.
Minimum 2 years customer service experience.
Would be Nice Features
Software related technical support experience.
Remote PC administration (LogMeIn, Teamviewer, etc...)
Qualifications
Provide direct technical support via telephone/chat/email for our proprietary charting software and our line of educational products. Examples: directing students to their course material, helping them register for webinars (audio and visual), teach them how to deploy their Auto Systems, give basic information for VPS requirements and more)
Ability to support our clients using remote desktop software.
Properly document customer interaction, product, and problem resolution steps performed within Salesforce.
In the pursuit of single contact resolution; working directly with the customer providing effective and appropriate technical support.
Identify common or frequently encountered issues and inform Tier II representatives, Team Lead and Manager.
Communicating with fellow colleagues in reproducing student issues and coming up with solutions to most common technical problems.
Working Hours
8am - 8pm EST (Mon. - Thurs)
9 am - 6 pm EST (Friday)
Note: Willing to work for a ROTATIONAL SCHEDULE.
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time