tier 1 Customer Service Representative (on-site)OfficePartners 360, Inc.

TIER 1 CUSTOMER SERVICE REPRESENTATIVE (ON-SITE)
 
RESPONSIBILITIES:
Provides application support relating to software functionality, incident resolution and systems configuration, including case escalations, phone and email.
Recognizes both basic and advanced problems, conducts research, provides resolution and follow up with customers as needed, escalating more complex cases.
Logs and tracks calls using CRM, maintains incident history and related problem documentation.
Provide expert customer support, including professional, courteous and timely communication at all levels of interaction.
Act as mentoring resource for junior staff, managing escalations from CSRs as needed.
QUALIFICATIONS:
EXCELLENT English Communication skills.
Minimum of at least 1 year BPO experience.
Has experience as Technical Support Representative.
Strong attention to detail and time management.
Patient, helpful, friendly, and pleasant demeanor/personality. Able to teach and share knowledge effectively.
Able to clearly explain complex information and technical terms in a simplified manner.
A confident communicator with outstanding written and verbal skills, strong customer service and conflict resolution skills.
Able to work onsite.
Can start ASAP.