thai Customer Service RepresentativeKonganbuddies Marketing Incorporated

OBJECTIVE OF THE JOB ROLE
The best CSRs are genuinely excited to help customers. Work with patient, empathetic, and passionately communicative. Love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Gathering customer feedback for company. Problem-solving also comes naturally to customer care specialists. Confident at troubleshooting and investigate if don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
KEY RESPONSIBILITIES
Support and provide superior service via phones, e-mails, live chat, call or any kind as a receiver and caller, work strictly with the service protocol and guideline.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Communicating and coordinating with colleagues, as necessary.
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every contact.
Take the extra mile to engage customers.
Customer orientation and ability to adapt/respond to different types of characters.
Meet personal/customer service team sales targets and call handling quotas.
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies
Work with customer service team leader to ensure proper customer service is being delivered.
JOB REQUIREMENT/QUALIFICATIONS
Fluent in English and Thai writing, speaking and listening.
Understand the culture of Thai.
Other requirement as below
Service Minded
Product knowledge
Quality Focus
Listening Skill
Phone Skills
Resolving Conflict
Multitask
Patience
Positive Attitude
Attention to detail
Problem Solving
Ability to work under pressure
Clear communication skill
Time Management
Goal - oriented focus
Empathy
Experience:
Customer Service Representative: 1 year (Preferred)
Education:
Bachelor's (Required)
Language:
Thai and English (Required)