tenant relations AssociateFilinvest Group

Qualifications:
Graduate of a 4-year course (Business Administration, Engineering Course).
With at least 2 years work experience in retail/shopping center operations or in the same capacity.
With basic Life Support Training / First Aid Training / Basic Fire Fighting Training.
Knowledgeable in MS Office Applications.
Position Summary:
Responsible for Tenant Relations management and enforcement of compliance with operating guidelines and house rules of the mall, tenants operational concerns, and customer service management.
Scopes and Responsibilities:
Conducts house rules briefing with tenants, its representatives, its employees before store opening.
Well versed on mall house rules and operating guidelines of other departments (Accounting, Sales Audit, Marketing and Security).
Ensures Completeness of Pre-Operations Checklist.
Well versed on the documentation requirements before store opening.
Participates in the technical inspection conducted by Engineering during tenants renovation.
Knowledgeable of technical complexities of construction requirements.
Relays on time pertinent information to concerned parties.
Attends to tenants concerns/inquiries and coordinates the same with different departments.
Recommends courses of action.
Communicates verbally or in writing on tenants concern.
Participates in the collection initiated by Billing & Collection Department activity.
Facilitates insurance claim of concerned parties.
Assists during the inventory of tenants damaged items due to water leak etc.
Attends to witness incidents such as water leak, fire etc.
Reviews insurance of merchants and closely monitors its expiry date.
Monitors tenants enrollment to Bio-augmentation and Kitchen exhaust program
Monitors tenants enrollment to Pest Control program
Initiates safety audit inspection of existing tenants and follow through compliance.
Handles egressing tenants.
Conducts egress briefing.
Observes timely turnover of space
Accomplishes Tenants Accountability Clearance Form (TACRF) within seven (7) days after receipt from Lease Admin Section.
Assists immediate supervisor in preparation of management reports
Participates to emergency drills (fire and earthquake) and joins the emergency response team of the mall.
Performs other mall operations related tasks as may be deemed necessary and/or directed by the Mall Operations Heads.
Attends to customer inquiries (either thru phone or at the customer service counter)
Entertains and attends to the needs and complaints of the customer
Pacify the complainant and resolve the complaint
Filinvest Group

Muntinlupa City, Metro Manila
Permanent
Full-time