Telesales mis and support unit headSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021-Best Bank in the Philippines.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Telesales MIS and Support Unit Head, you will be responsible for the generation, standardization and safekeeping of all data extracts and reports (productivity, scorecards & quality assurance) including analysis resulting to increased productivity of the team.
You will manage the overall team quality which includes dialer system maintenance, systems access, leads, agents and applications through data analysis, process enhancements, cancellation and decline reason investigation.
How you'll contribute
Generate and analyze reports using MIS to measure and evaluate Telesales campaigns for product
acquisition, portfolio action and auto dialer call quality/performance * Recommends service level agreements, process improvements / enhancements by application / call quality review & assessments to improve sourcing, solicitation and processing of Telesales programs and campaigns
Organize and coordinate with all Telesales officers, product partner units/departments via email, phone and meetings to ensure that timely reports and excellent call quality are properly observed translating to positive business results
Responsible for the team's overall support including agent inventory, network/dialer/item requisition & troubleshooting, quality assurance, budget tracking & MIS. In-charge of the leads generation, inventory, management and distribution for all Telesales programs and campaigns
Implement company rules and regulations using manuals, handbooks and memos pertaining to compliance to the policies and procedures based on the bank's guidelines that will be used for agent evaluation and recommendation
What we're looking for
Graduate of Bachelor's Degree to any field of study
With at least 3 years of relevant experience
Preferably with experience in Channel Sales MIS about Credit Card / Retail Banking Products (acquisition, usage, billings etc.)
Knows operational processes (application, credit, after sales etc.)
Assertive Communication Skills Good analytical and decision-making skills
Leadership and Channel Management Skills
Able to communicate with all levels of the organization and external parties; * Keen to details Ability to adapt to any situation and resolve issues without sacrificing corporate values
Able to do the job function well even in extreme work pressure
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Security Bank

Makati City, Metro Manila
Permanent
Full-time