Telesales account mgr iiRELX

Role Title: Account Manager II
Reports To: Sales Manager
Location: Manila, Philippines
XpertHR offers a range of solutions in the HR compliance and total reward markets. Established in 2001 and with offices in London, New York, New Jersey, Chicago, and Amsterdam, XpertHR has quickly established itself as the leading online resource for all HR information, benchmarking and pay equity needs. XpertHR is the most comprehensive source of compliance, good practice, and benchmarking information available. Our award-winning team of in-house editors, lawyers and subject specialists work with more than 100 expert contributors to produce and update the resources that HR professionals need to do their job, whatever their role. Our total portfolio includes exciting products such as Cendex, Gapsquare and Aptifore at the heart of our human capital strategy.
Purpose of the Role
The Account manager will be responsible in managing the accounts assigned to him/her under the Book of Business and 1) retain the customer base by renewing their annual subscription aligned with business strategies and to 2) to grow the existing customer portfolio by actively hunting opportunities within the existing customer base and identifying sales opportunities and increasing XpertHR value.
We are looking for Account Managers in Manila, Philippines who can demonstrate the ability to take the initiative to support customers and assist them to maximise value in relationships and services to achieve their business goals. We're looking for a passionate individual who will join a growing team to deliver our vision to shape the world by connecting markets to optimise global resources.
Key Accountabilities:
Manage an existing book of business (i.e. in charge of renewing customers with existing contracts)
Meet Sales Team Objectives including but not limited to the following:
Retention activities through working in advance
Generate Upsell opportunities and convert forecasted pipeline to sales
Engage with customers to verify user experience and identify pain points
Drive conversations based on mutual understanding with customer needs and addressed with value-led proposals
Collaborate with cross functional partners to extend positive customer experience
Other duties maybe assigned
Qualifications
At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used
Great listener, quick thinker, and the ability to work independently and as a team
Bachelor's degree preferred but not required
Experience in a corporate / B2B sales environment preferred
Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively
Strong detail orientation with the ability to follow defined processes
Strong time management skills
Enthusiastic and creative with the ability to inspire others and our customers.
Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.
Good knowledge of Microsoft Office
Experience in handling CRM tool is a plus
English essential and additional languages preferred (Mandarin, Korean, Japanese)
At XpertHR, we are a team that thrives on innovation and collaboration in a diverse and inclusive culture. We take pride in finding the best people. This is not just about a proven track-record, but about who you are and how you work. How we do things is just as important as what we do. We search for the behaviours that will make the difference in our team. It starts with drive and the desire to achieve, succeed, and grow. Really caring and ensuring delivery and getting things done. Taking ownership and thriving with empowerment. Not afraid to take calculated risks and fail. We put the customer first and have a thirst for learning. If this is you, then get in touch.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .
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RELX

Manila City, Metro Manila
Permanent
Full-time