telemedicine patient care Coordinator (us healthcare company)Pearl Talent

Work Arrangement: Fully remote, overlapping EST working hoursJob Type: Full-timeWork Schedule: 40 hours per week, Monday to Friday, 9:00 AM to 5:00 PM ESTLocations: Remote, open only to candidates based in the PhilippinesAbout Pearl Talent:Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Why Work with Us?At Pearl, we're not just another recruiting firm-we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work-not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.About the Company:The company is a telehealth provider offering personalized, evidence-based care for both men and women. Services include hormone optimization, lifestyle guidance, and physician-led consultations, delivered through a subscription model with at-home testing, virtual visits, and direct medication delivery.Role Overview:As a Telemedicine Patient Coordinator, you will play a vital role in supporting patients using our client's telehealth services. You'll deliver empathetic customer service, actively listen to patient needs, and provide timely, effective solutions. By building strong relationships and advocating for patients, you'll help improve workflows and enhance the overall healthcare experience.Key Responsibilities:1. Patient Support & Education
Guide patients on how to use the telemedicine platform effectively.
Address patient concerns empathetically and offer personalized solutions.
2. Problem Solving & Troubleshooting
Resolve patient issues using creative problem-solving techniques.
Escalate complex cases to appropriate teams as needed.
3. Process Improvement & Collaboration
Document patient feedback to identify areas for improvement.
Work with cross-functional teams to enhance workflows and patient experience.
RequirementsMust-Have:
Previous experience in patient support, preferably within healthcare or telemedicine.
Excellent verbal and written communication skills, emphasizing empathy and active listening.
Strong problem-solving and troubleshooting abilities.
Proven professionalism in handling challenging situations.
Exceptional organizational skills with the ability to multitask in a fast-paced environment.
Nice-to-Have:
Familiarity with medical terminology, appointment scheduling, and billing processes.
Knowledge of data protection regulations, such as HIPAA.
Proactive mindset and a passion for continuous learning and improvement.
BenefitsCompensation Package:
Remote Work: Fully remote-work from anywhere
Work Schedule: Monday to Friday, 9:00AM - 5:00PM EST
Generous PTO: Ample paid time off to rest and recharge
Health Coverage: HMO coverage after 3 months
Direct Mentorship: Grow through guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
Work-Life Balance: Flexible hours that support a healthy work-life balance
Our Recruitment Process: * Application
Screening
Skills Assessment
Top-grading interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us?If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl.
Pearl Talent

Central Visayas
Permanent
Full-time