TELECOM lnp csrAirespring

Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description
LOCAL NUMBER PORTABILITY
DUTIES INCLUDE:
· Responsible for submitting and tracking LNP requests to carriers such as Verizon, Level 3, Paetec, XO and OneComm
· Work with carriers to resolve issues and ensure a successful porting process
· Utilize TNSI for interoperability solutions such as Outbound CNAM
· Utilize Dash Carrier Services for registering DIDs for 911 services
· Prepared the documentation and trained other employees on the LNP process
· Responsible for preparing excel & .xml files using SQL server for DID uploads
· Responsible for uploading all DIDs to the Airespring Session Border Controllers (SBCs)
· Prepared documentation on the file preparation & upload procedures for DID and TF uploads to the Airespring SBCs and trained numerous individuals on the process
· Work with the trouble ticket department to resolve issues pertaining to the DIDs and routing in the SBCs
· Work with the billing department to help resolve billing issues
This position is responsible for the administration of our Toll Free services both Dedicated and Switched. Responsibilities include coordinating the transfer of Toll Free numbers from prior carriers to AireSpring through the SMS database, building toll free enhanced routing services, reserving numbers and the disconnection of Toll Free services.
Qualifications
Able to use SMS web based access
Must be able to understand and build toll free enhanced routing services such as time of day routing, percentage allocation, etc.
Familiar with LOA / RespOrg forms to obtain RespOrg control of toll free numbers
Must be detail oriented with excellent organizational skills. • Able to work in team environment with minimal supervision.
Able to multitask and prioritize workload.
Additional Information
Airespring

Pasig City, Metro Manila
Permanent
Full-time