telco carrier traffic EngineerRingCentral

What if you had the freedom of a startup and the resources of a global enterprise?
You'd break new ground. Raise the bar for performance. And do career-defining work.
That's exactly the kind of environment we're building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.
We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.
Responsibilities:
Supervise daily and real-time alarms related to VoIP call capacity, VoIP quality(QoS), and VoIP call completion to and from the PSTN
React and Open tickets with global carriers and internal teams for call quality and call completion issues
Use tools to resolve why and when capacity spikes and poor quality alerts occur
Make recommendations for augments related to the capacity of concurrent calls
Aide in processing carrier rate decks
Ideal Candidate Must have:
Strong analytical and troubleshooting skills
Shown ability to work in a fast-paced environment
Knowledge of telecommunications networks and environments
With a high level of technical and analytical knowledge and the ability to balance multiple tasks simultaneously
Must have a strong critical thinking capacity, effective interpersonal skills
Experience and familiarity in VoIP call terminology and lingo
The ideal candidate will have:
In-depth knowledge of Voice PSTN networks and ability to grasp traffic flows in all directions
An outspoken demeanor to take initiative in seeking out solutions for problems to optimize performance and quality
Analytical approach to troubleshooting and problem solving that is strong in isolation, triage, and correlation
Team and collective work ethic and approach
Explore solutions to problems with consideration of full sense of ownership
Excellent Soft email and verbal communications skills working with Vendors and partners
Experience in Performing analysis, notification, and trending of traffic statistics
Strong analytical skills and proficiency in the use of traffic modeling tools and engineering
Experience in handling voice networks with tools set to filter out anomalies such as Net score, Kibana, Elastic search...
Using a system for crafting and running tickets for tracking and momentum
A tenure of at least 1-3 years in a similar role
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RingCentral

Manila City, Metro Manila
Permanent
Full-time