Job Description For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |
MAJOR JOB ACCOUNTABILITIES Help Desk Support Functions - Provide a consolidated point of contact as well as basic troubleshooting for platform (e.g., ACD, VACD, etc) issues while ensuring adherence to corporate and departmental policies and procedures. * Respond to telephone inquiries from client and provide basic troubleshooting for assigned platforms, escalating issues to appropriate internal resource as needed * Create and thoroughly document any trouble issues that are received * Utilize appropriate monitoring tools for troubleshooting and reporting on assigned platforms * Guide client through steps to resolve issue if within scope and ability to resolve or correct problem (e.g., password resets, access level change, etc) informing client when work is complete * Ensure that trouble tickets are tracked throughout the lifecycle, closing tickets as necessary * Update appropriate department staff with status as issues or escalations are resolved * Document problems and update troubleshooting documentation * Conduct research and compile data for report preparation * Prepare and distribute reports (e.g., application performance, application errors, trouble tickets, etc.), as requested by supervisor * Maintain departmental databases as assigned, ensuring records are continually kept up-to-date * Assist departmental staff with additional projects related to client servicesProject Assistance - Participate in the activities associated with a variety of departmental projects ensuring established timelines are met * Prepare reports, material and documentation as requested * May update project plan * Create and maintain organized project files * Provide project lead with status reports throughout assigned projects detailing project status and timeline Team Interface/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Mental and Physical Requirements - - *This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time *Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day Related Duties as Assigned - - * The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents * Consequently, job incumbents may be asked to perform other duties as required * Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above * Please contact your local Employee Relations representative to request a review of any such accommodations MINIMUM QUALIFICATIONS Applicant for this job will be expected to meet the following minimum qualifications.Education * High school diploma or GED required Experience * Minimum 1 year experience in a phone based client service position required, preferably in a help desk or technical support role Technical Knowledge * Minimum 1 year of experience with Windows platform and web based applications required * Minimum 1 year experience with customer relationship management software (e.g., Oncontact, etc.) preferred. Other * Basic knowledge of Excel, Word, and Outlook required * Ability to work early morning and night hours may be required
ABOUT US
Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado
MAJOR JOB ACCOUNTABILITIES Help Desk Support Functions - Provide a consolidated point of contact as well as basic troubleshooting for platform (e.g., ACD, VACD, etc) issues while ensuring adherence to corporate and departmental policies and procedures. * Respond to telephone inquiries from client and provide basic troubleshooting for assigned platforms, escalating issues to appropriate internal resource as needed * Create and thoroughly document any trouble issues that are received * Utilize appropriate monitoring tools for troubleshooting and reporting on assigned platforms * Guide client through steps to resolve issue if within scope and ability to resolve or correct problem (e.g., password resets, access level change, etc) informing client when work is complete * Ensure that trouble tickets are tracked throughout the lifecycle, closing tickets as necessary * Update appropriate department staff with status as issues or escalations are resolved * Document problems and update troubleshooting documentation * Conduct research and compile data for report preparation * Prepare and distribute reports (e.g., application performance, application errors, trouble tickets, etc.), as requested by supervisor * Maintain departmental databases as assigned, ensuring records are continually kept up-to-date * Assist departmental staff with additional projects related to client servicesProject Assistance - Participate in the activities associated with a variety of departmental projects ensuring established timelines are met * Prepare reports, material and documentation as requested * May update project plan * Create and maintain organized project files * Provide project lead with status reports throughout assigned projects detailing project status and timeline Team Interface/Customer Service - Establish and maintain a professional relationship with internal/external customers, team members and department contacts * Cooperate with team members to meet goals or complete tasks * Provide quality customer service that exceeds customer expectations and improves level of service being provided * Treat all internal/external customers, team members and department contacts with dignity/respect * Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Mental and Physical Requirements - - *This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers, telephones, and printers *The nature of the work in this position is sedentary and the incumbent will be sitting most of the time *Essential physical functions of the job include typing, grasping, pulling hand over hand, and repetitive motions to utilize general computer software/hardware continuously throughout the work day *Essential mental functions of this position include concentrating on tasks, reading information, and verbal/written communication to others continuously throughout the work day Related Duties as Assigned - - * The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents * Consequently, job incumbents may be asked to perform other duties as required * Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above * Please contact your local Employee Relations representative to request a review of any such accommodations MINIMUM QUALIFICATIONS Applicant for this job will be expected to meet the following minimum qualifications.Education * High school diploma or GED required Experience * Minimum 1 year experience in a phone based client service position required, preferably in a help desk or technical support role Technical Knowledge * Minimum 1 year of experience with Windows platform and web based applications required * Minimum 1 year experience with customer relationship management software (e.g., Oncontact, etc.) preferred. Other * Basic knowledge of Excel, Word, and Outlook required * Ability to work early morning and night hours may be required
ABOUT US
Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Intrado welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Intrado
About the company
Nail Technician (Gel polish,basic nails,extension)
JM INTERNATIONAL INC
QAR 2,200.00 - 2,300.00 per month
Position TECHNICIAN i recruited by the company Intrado at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on TECHNICIAN I or Intrado company in the links above
About the company