TECHNICIAN, computer, end userQualfon

Job Summary
Main Objectives and duties:
1. Maximum access/availability for all desktops
○ Maintains daily monitoring and preventive maintenance to maintain desktop performance
○ Performs daily inventory for all IT Equipment
○ Submits real time report to Supervisor for all busted/damaged equipment.
2. All Software/ tools needed by all department are installed and updated
○ Informs Technical Support Supervisor before installing any software
○ Follows work instructions on installing software, drivers, tools
○ Updates Software inventory file.
3. All legitimate internal Customer requests are catered
on a timely manner.
○ Monitors and updates Helpdesk Request in real time and provide proactive approach on catering client requests
○ Escalates advance desktop issues to next level if needed
4. All security policies and procedures are being applied to all Desktop equipment
○ Performs weekly evaluation/inventory on desktop equipment.
○ Follows work instructions on applying security policies and procedures.
5. Maximum access to network connectivity for all Desktop equipment.
○ Coordinates in a timely manner to Technical Support Supervisor and NOC Team for any network abnormalities
○ Ensures all equipment are physically, properly connected and configured.
6. Monitoring of all downtime issues and report immediately to all appropriate personnel.
○ Monitors Official Chat Groups for any issues
○ Monitors emails for any issues
○ Follows IT escalation procedures
7. Provision of training/coaching to Technical Support I
○ Provides coaching/training to Technical Support I when needed.
○ Next level of escalation for Level 1 tech support ○ Assist clients on high/moderate level IT Concerns
Area of expertise (Skills)
Technical or Associate Degree in computer related courses or their equivalent
At least 1 year work experience in a related field of work
Other Skills and Experiences (Min)
Comptia Network + and Comptia A + Certifications
Education
Qualfon

Dumaguete City, Negros Oriental
Permanent
Full-time