Technical writerUniversal Access and Systems Solutions Inc.

Creating documentation - writing, editing, formatting, and illustrating technical end-user documentation.
Collaborate with product and process owners, developers, QAT and other groups to plan, research, author and continuously update CICT product and process internal documentation
Act as an editor and content analyst and oversee peer editing and production review to ensure that documentation is error-free and according to standard
Lead the technical writing initiative and establish team policies and procedures to improve documentation in CICT
Validating information - working with cross-functional teams to ensure technical accuracy and quality standards.
Proofread content developed by other members of the team.
Meet with Department Head(s) to ensure completed documents are thoroughly approved.
Managing deliverables - working with cross-functional teams to estimate project scope, gather data, track milestones, communicate progress, mitigate risks, and produce documentation that meets customer expectations
B.A. English, Journalism, Communication, Technical Communication, or a related field.
3-5+ years of experience contributing to technical documentation.
Exposed in Network Operations set up or is IT tech savvy that can quickly adapt to our operations software as well as assist in general inquiries
Experience in writing user guides and designing content
Experience with FrameMaker, Visio, and Illustrator a plus
Experience with single source authoring tools
Experience with image capture tools such as Snagit.
Understanding of HTML and CSS.
Experience using source control tools.
Contact center experience.
Documenting cloud software.
Using JavaScript in documentation processes
Bossjob

Pasig City, Metro Manila
Permanent
Full-time